Regional Head of Operations, Live & Monetization - Trust & Safety - AMS

Responsibilities About the team The Live and Monetization Team supports Business Partner moderation efforts to address objectionable or disturbing user-generated content in Live formats across AMS, EMEA and APAC regions. Our team is dedicated to the review and enforcement of policies to maintain a safe and vibrant platform where creators can interact with users. We work daily to find the right balance between harm prevention and free expression by minimizing leakage and minimizing overkill. The team is responsible for the daily governance of Business Partner Moderation Teams, including but not limited to managing daily operations, tracking of KPI's and developing strategies for improvements to operational excellence. The team also ensures cost-effective operations through strategic resource allocation. Key Responsibilities Provide strategic leadership for AMS Trust & Safety operations, ensuring alignment with global objectives and organizational vision. Design and lead complex, scalable operational frameworks that drive efficiency, resilience, and measurable impact across diverse AMS markets and multiple layers of management. Lead, mentor, and develop high-performing operations teams, fostering a culture of accountability, innovation, and continuous improvement. Oversee operational performance through rigorous analysis of KPIs and data-driven insights, ensuring delivery of key business outcomes. Own end-to-end strategic vendor management across multiple countries, ensuring accountability for performance, strict compliance with regulatory and internal standards, and consistent delivery of high-quality services through long-term partnership development. Proactively identify and address systemic operational challenges and vendor-related risks through cross-functional collaboration and structured problem-solving. Act as a senior liaison with policy, legal, and product teams to ensure Trust & Safety operations are deeply integrated with broader platform safety initiatives. Champion and drive enterprise-level transformation and change management programs that elevate the maturity and scalability of Trust & Safety operations. Qualifications Minimum Qualifications 5 years of progressive leadership experience in operations and vendor management, preferably within global or multi-regional organizations. Proven track record of driving high-impact operational strategies and leading teams in dynamic, fast-paced, and highly complex environments. In-depth expertise in Trust & Safety frameworks, risk mitigation, and operational execution at scale. Advanced analytical skills with a strong focus on performance measurement, vendor accountability, and continuous process improvement. Demonstrated success in leading large-scale, cross-functional initiatives and managing complex organizational change. Preferred Qualifications Exceptional communication and influencing skills, with the ability to engage effectively across technical and non-technical stakeholders at all levels, including executive leadership. Extensive experience navigating matrixed organizations and managing diverse stakeholder relationships to align on strategic priorities. Proven capability in supporting employee wellbeing within psychologically demanding environments. Prior experience working within or supporting social media platforms, with an understanding of content moderation challenges, platform safety policies, and community trust dynamics. Trust & Safety Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $144000 - $270000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; Exercising sound judgment. #J-18808-Ljbffr TikTok