Service Advisor (Full-Time) (Mono)

ORANGEVILLE VOLKSWAGEN IS HIRING!

Service Advisor – Full-Time, Permanent Orangeville Volkswagen is seeking a career-minded Service Advisor to join our busy, high-energy Service Department. We take immense pride in our work and are dedicated to providing our guests with a transparent, relational service experience. If you are a professional who excels at communication and thrives in a rapid‑paced environment, we want to hear from you! THE ROLE: Consultative Approach: Establish rapport and trust by listening to customer concerns and asking probing questions to accurately document vehicle needs. Technical Liaison: Constantly communicate with our Technicians to obtain updates on repairs and maintenance, translating technical jargon into clear explanations for the customer. Estimates & Coordination: Provide accurate estimates on service and repairs, explain warranty coverage vs. retail costs, and manage the scheduling of jobs to ensure shop efficiency. Quality Control: Road-test vehicles when necessary to verify concerns and ensure repairs have been completed to Volkswagen standards. Revenue Growth: Recommend additional maintenance and repair services to customers when appropriate to ensure the safety and longevity of their vehicles. WHO WE ARE LOOKING FOR: Customer Champions: A decisive, customer-oriented person with a robust interest in exceeding expectations. Conflict Resolution Skills: Capable of handling complex situations and dissatisfied customers with empathy and professionalism. Organizational Pros: The ability to manage your time, work independently, and schedule Technicians under time pressures. Team Players: A qualified who works congenially with our technicians and parts department to ensure a seamless workflow. QUALIFICATIONS: Experience: Previous customer service experience is preferred. Automotive service writing experience is a significant asset. Communication: Exceptional verbal and written communication skills. Detail‑Oriented: High attention to detail regarding documentation and administrative tasks. Professionalism: A great personality and a professional appearance and demeanor. WHY ORANGEVILLE VOLKSWAGEN? Full‑time, permanent position with a competitive compensation package. Be part of the Brackett Auto Group, offering opportunities for long‑term career advancement. Work in a modern, newly renovated "White Frame" facility. Comprehensive benefits package and ongoing training. HOW TO APPLY: Join a team that values your dedication. Please apply in person, by phone, or email to: Sean Thompson – Service & Parts Manager | View email address on click.appcast.io Welsh – General Manager | View email address on click.appcast.io #J-18808-Ljbffr Orangeville Volkswagen