Inside Sales Coordinator

Description

Position Summary

We are seeking a motivated and detail-oriented Customer Service & Inside Parts Coordinator to join our team. This role is ideal for a professional who thrives in a fast-paced manufacturing environment and is passionate about delivering outstanding customer service while maintaining operational accuracy.

Key Responsibilities

• Provide customers with outstanding service and support
• Assist in handling customer satisfaction and resolving customer complaints professionally and efficiently
• Build and maintain strong rapport with customers
• Provide quotes and process orders for customers
• Coordinate with other departments on orders

Required Skills & Qualifications

Core Skills:

• Excellent verbal and written communication skills
• Strong critical thinking skills with the ability to work independently
• Ability to multi-task in a demanding environment while maintaining attention to detail
• Proficiency in Microsoft Office applications
• Experience with NetSuite (or equivalent ERP system) is a plus

Basic Requirements:

• Minimum of two (2) years of customer service experience
• Basic accounting or financial knowledge
• Ability to work effectively in a team-based environment
• Ability to successfully pass pre-employment drug screening and background check

What We’re Looking For

The ideal candidate is customer-focused, organized, and proactive, with a strong sense of accountability. You should be comfortable working cross-functionally with multiple departments while ensuring customers receive accurate and timely service.

If you are looking for an opportunity to grow within a collaborative manufacturing environment and contribute to a company that values quality and customer satisfaction, we encourage you to apply.