Warranty Administrator

divh2Warranty Administrator/h2pWe are looking for a detail-oriented Warranty Administrator to own the warranty claims process from start to finish. In this role, you will be the connection between our service department and the manufacturer ensuring that every eligible repair is documented accurately, submitted on time, and paid in full. If you are organized, deadline-driven, and comfortable navigating OEM systems, this is a great opportunity to grow with a strong dealership team./ppstrongResponsibilities/strong/pulliReview and process warranty repair orders to ensure claims meet OEM documentation and compliance requirements before submission/liliSubmit warranty claims accurately and on time through manufacturer portals and DMS platforms/liliMonitor open and pending claims, following up with the manufacturer to resolve rejections, short pays, and chargebacks/liliWork closely with service advisors and technicians to ensure repair orders are written with sufficient detail to support warranty claims/liliReconcile warranty receivables and communicate aging claims to service management/liliStay current on manufacturer warranty policies, bulletins, and procedural updates and communicate relevant changes to the service team/liliMaintain organized records of all submitted claims, approvals, rejections, and supporting documentation/li/ulpRequirements/pulliPrior experience as a warranty administrator at a dealership/liliFamiliarity with OEM warranty portals and claim submission processes (GM Experience Highly Preferred)/liliProficiency with a dealership management system such as CDK/liliStrong attention to detail and ability to manage multiple open claims simultaneously/liliEffective written and verbal communication skills for working with service staff and manufacturer representatives/li/ul/div