Supervisor, DC Returns (A-Shift)

Job Overview You have experience working in a multi-channel, highly automated Distribution Center, where you collaborate closely with your manager and other leaders to ensure service levels are met, quality standards are maintained, and costs are kept in alignment with organizational expectations. As a Supervisor, you play a key leadership role in supervising daily functions and performance within your assigned department and a willingness to roll up your sleeves to get the job done. You are detail-oriented and proactive and leverage those skills to ensure efficient workflows, accurate processing, and adherence to company standards and safety protocols. You are also an experienced leader who can effectively manage labor schedules, meet and exceed service level agreements (SLAs), train and develop associates, and drive process improvements. As a hands‑on leader reporting to a Manager, DC Operations, you thrive on the distribution center floor, motivating a team of dedicated associates to deliver an exceptional customer experience. Operations & Workflow Management Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets Monitor key performance indicators (KPIs) such as accuracy, throughput, and efficiency, taking corrective action as needed Collaborate with inventory control and cross‑functional teams to ensure seamless material flow and stock accuracy Maintain compliance with company policies, safety regulations, and industry best practices Promote and maintain a 5S culture by implementing organizational and process improvement initiatives Prepare and present reports on operational metrics, challenges, and improvement strategies Facilitate effective communication across all levels of the organization, ensuring alignment between departments Collaborate with key partners such as transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations Identify and implement process improvements to enhance efficiency and reduce waste Challenge the status quo, leveraging data and insights to refine operational workflows Address operational challenges with practical solutions, ensuring seamless execution across departments People Management & Leadership Lead, train, and mentor employees to enhance performance and career development Conduct performance evaluations, set clear expectations, and provide coaching to drive individual and team success Monitor attendance, productivity, and adherence to company policies, addressing performance issues promptly Partner with Talent to manage employee relations, including conflict resolution and corrective actions Foster a positive, collaborative work environment that encourages continuous improvement and teamwork Ensure all employees are informed of company policies, safety protocols, and performance expectations Encourage innovation and a culture of problem‑solving among team members Additional Department Specific Requirements Inventory Control: Supervise and actively support team in achieving inventory accuracy through cycle counting, auditing, and reconciliation, while minimizing discrepancies and supporting efficient operations Packing: Supervise and actively support team in the accurate and efficient preparation of customer and retail/wholesale orders for shipment, including the verification of items, packaging items according to brand standards, quality control, and timely shipment preparation Picking & Replenishment: Supervise and actively support team in achieving efficient and accurate order picking, inventory restocking, and workflow optimization to meet fulfillment targets Receiving: Supervise and actively support team in achieving timely and accurate unloading, inspection, and put‑away of inbound inventory while maintaining compliance with quality and safety standards Returns: Supervise and actively support team in the efficient processing of returned merchandise, including inspection, restocking, and disposition decisions, to support inventory integrity and customer satisfaction Shipping: Supervise and actively support team in achieving on‑time and accurate order dispatch, proper carrier coordination, and compliance with shipping requirements to meet delivery expectations Qualifications H.S. Diploma/G.E.D. required; Bachelor’s Degree preferred 3+ years of related experience working in a distribution environment; 1+ year of management/people leadership experience Prior experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus Strong leadership skills with a willingness to lead by example, ability to motivate for high performance, and ability to manage team members at various performance levels Strong interpersonal skills with an ability to build effective cross‑functional relationships, navigate interactions with all levels of management, and maintain professionalism at all times Ability to establish and maintain professional relationships Proficiency in warehouse management systems and Microsoft Office suite Excellent organizational and problem‑solving skills Excellent verbal and written communication skills with the ability to think strategically as well as tactically Must have English proficiency (speaking and understanding) Able to lift and move up to 35 lbs Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours This facility is a multi‑shift building so the right candidate must be flexible with their schedule to include nights and weekend schedules if/when needed Benefits Culture is welcoming and inclusive – everyone is empowered to make a difference Competitive pay and rewards for high performance Generous mental and physical health benefits, financial security, and wellness programs Employee discount on collections and access to exclusive sales Ongoing training and career development programs Flexible scheduling, including three‑day workweeks Casual Friday every day at a state‑of‑the‑art, climate‑controlled facility Paid volunteer days and opportunities to give back through the Tory Burch Foundation Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Dormont Manufacturing Co