Learning & Development Systems Trainer

Position Summary We are seeking an experienced and motivated Learning & Development Systems Trainer to support training, operational consistency, and employee development across a multifamily affordable housing portfolio. This role focuses heavily on in‑person training, systems education, leasing operations, affordable housing compliance workflows, and operational process improvement, with a strong emphasis on the effective use of Yardi Voyager Affordable Housing modules and related property management technologies. Essential Duties & Responsibilities Learning & Development Deliver engaging in‑person, instructor‑led training sessions for onsite and corporate staff with a strong focus on Affordable Housing operations and Yardi systems utilization. Conduct onboarding and ongoing development training for leasing professionals, assistant managers, property managers, compliance staff, maintenance teams, and corporate personnel. Provide hands‑on coaching and operational support in both classroom and onsite environments. Reinforce company policies, affordable housing operational procedures, customer service standards, and leasing expectations. Assist with employee development initiatives and ongoing operational education programs. Support the rollout of new operational initiatives, process improvements, and company‑wide training programs related to Affordable Housing operations and Yardi workflows. Affordable Yardi Systems Training Train employees extensively on Yardi Voyager Affordable Housing modules and operational workflows. Provide hands‑on systems training for both site operations and corporate operations teams. Assist with Affordable Yardi implementations, workflow enhancements, system upgrades, and operational process changes. Train staff on Affordable Housing workflows including: HUD certifications and recertifications LIHTC processing Section 8 and PBV/PBV workflows 50059 processing TRACS submissions and corrections Interim recertifications Resident move‑ins and move‑outs Utility allowance processing Resident ledgers and Accounts Receivable Affordable waiting list management Compliance‑related reporting and audits Work order and maintenance workflows Vendor and purchase order workflows Partner with Operations, Compliance, Accounting, and IT teams to identify training gaps and improve Affordable Yardi utilization and operational consistency across the portfolio. Assist teams with troubleshooting workflow and process‑related issues within Affordable Yardi. Leasing & Operational Excellence Conduct training focused on leasing performance, resident experience, affordable housing customer service, and operational excellence. Train teams on leasing techniques, applicant processing, follow‑up strategies, lead conversion, and resident retention practices. Reinforce Fair Housing compliance and professional communication standards. Assist operational teams with improving workflow efficiency and consistency across affordable housing operations. Participate in site visits and operational reviews to identify additional training opportunities and operational gaps. SOP & Training Material Development Develop and maintain SOPs, training manuals, quick‑reference guides, workflow documents, and learning materials. Develop and implement comprehensive Yardi Voyager Affordable Housing training manuals for both site operations and corporate operations teams. Create standardized operational training processes to improve consistency throughout the portfolio. Develop training materials specifically related to Affordable Housing workflows, compliance processes, certifications, recertifications, and Yardi best practices. Update training materials regularly to reflect system changes, HUD updates, operational changes, and compliance requirements. Assist with maintaining centralized training resources and knowledge libraries. Affordable Housing & Compliance Support Support training efforts related to affordable housing operations and compliance requirements. Educate staff on HUD, LIHTC, Section 8, HOME, TRACS, and recertification processes within Affordable Yardi. Reinforce operational best practices, compliance readiness standards, and audit preparedness. Assist teams with understanding Affordable Housing compliance workflows within Yardi Voyager. Support operational consistency across the portfolio related to certifications, voucher processing, resident files, and compliance procedures. Qualifications Education & Experience Bachelor’s degree preferred in Business, Education, Property Management, Human Resources, or related field. Minimum of 3–5 years of multifamily property management experience required. Previous experience in training, learning & development, operational support, or leasing preferred. Experience facilitating in‑person classroom and onsite operational training sessions strongly preferred. Must have strong hands‑on experience with Yardi Voyager Affordable Housing functionality and workflows. Must possess working knowledge of HUD, LIHTC, Section 8, TRACS, certifications, recertifications, and affordable housing compliance processes. Experience working within affordable housing and mixed‑income communities strongly preferred. Knowledge, Skills & Abilities Strong knowledge of multifamily affordable housing operations and leasing practices. Advanced understanding of Affordable Housing functionality within Yardi Voyager. Strong understanding of HUD, LIHTC, Section 8, TRACS, utility allowances, and recertification processes. Excellent presentation, facilitation, and public speaking skills. Comfortable conducting live classroom training and onsite operational coaching. Strong written and verbal communication skills. Ability to create professional training documentation and operational materials. Strong organizational, time management, and problem‑solving abilities. Ability to work independently while managing multiple projects and priorities. Proficient in Microsoft Office Suite, Teams, SharePoint, and virtual training platforms. Preferred Systems Experience Yardi RentCafe Yardi Maintenance IQ VendorCafe Power BI Preferred Certifications HCCP COS CAM NALP or equivalent industry certifications Work Environment & Expectations This position is in‑office and requires a consistent onsite presence. Frequent travel throughout the portfolio is required to conduct onsite training and operational support. Candidate must be comfortable facilitating live classroom‑style training sessions and hands‑on operational coaching. Occasional evening or overnight travel may be required based on operational needs. Key Competencies Affordable Yardi Systems Training Affordable Housing Operations In‑Person Training & Facilitation Leasing & Customer Service Excellence Operational Process Improvement Coaching & Employee Development Communication & Presentation Skills Team Collaboration Organizational Effectiveness Problem Solving & Critical Thinking Adaptability & Initiative This role is exempt and has an anticipated annualized base salary range of $95k–$115k for a new employee depending on a number of relevant factors. The position may be eligible for discretionary and/or performance‑based bonuses on a spot or annual basis. Full‑time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 1 week sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the company website. Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer. #J-18808-Ljbffr Pratum Co