Global Service Center Specialist

Job Description

Job Description

New Class Starting in November! 

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human. Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.

Our Global Service Center (GSC) is open 24/7/365 to service our globally mobile members. 

Our Global Service Center Specialists have a true understanding of our customers' needs and are committed to not only increasing overall customer satisfaction but doing so with a smile. We are looking for an individual thinker who can take personal responsibility for the quality of their work and show an interest in our members and their needs. 

The GSC Specialist fields calls from members, medical providers (doctors, hospitals, pharmacies, etc.) and brokers, in regard to access of care, products, policy benefits, enrollment, and claims inquiries received via telephone, e-mail, fax and mail.

 

Responsibilities: 

• Ensuring our members (customers) always receive the highest quality of customer service. 
• Learn and follow established protocols as defined in the Global Service Center Procedure Manual(s). 
• Answer and resolve all member, provider, and broker inquiries regarding products and services via phone and email. 
• Manage requests for medical assistance services on a planned or emergency basis. 
• Communicate with doctors' offices and hospitals to establish financial arrangements on behalf of members. 
• Appropriately and proficiently document all interactions and maintain accurate files in the designated systems. 
• Other duties as assigned.

Requirements: 

• High school diploma required; Undergraduate degree and/or equivalent experience preferred. 
• Must be able to multitask while keeping composure at all times. 
• Excellent verbal and written communication skills. 
• Ability to speak, read, and write fluent English; multi-lingual skills a plus. 
• Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis. 
• Strong facilitation, conflict resolution, and investigative skills. 
• Must have reliable at-home high speed internet service. 
• High volume corporate customer service experience is required. 
• Familiarity with insurance products and insurance terminology is a plus. 
• Schedule flexibility is required (working on holidays, weekends, overnights and overtime)
  • Training hours will be M-F, normal business hours until designated shift is assigned

 

Compensation for this position starts at $18.15/hr. You'll be eligible for our full range of health benefits starting the first of the month following your start date and have access to our rewards and recognition programs.

Please visit the employee benefits page on our website for more information on our benefits and perks that support your overall well-being.

EOE