Assistant Dean of Academic Advising and Operations

Assistant Dean of Academic Advising and Operations

Reporting to the Associate Vice Chancellor for Undergraduate Education/Dean of Undergraduate Education, Letters and Science, the Assistant Dean of Academic Advising and Operations provides senior-level leadership, strategic direction, and administrative oversight for undergraduate academic advising and student support services within the College of Letters and Science. The position is responsible for developing and implementing advising strategy, interpreting and administering academic policy, and managing a large, complex advising organization. The incumbent exercises a high degree of independent judgment in resolving complex student, policy, and operational issues and represents the College in campus-wide and system-wide initiatives.

The Assistant Dean of Advising works to ensure that the Division of Undergraduate Education is guided by and achieves the following core values:

• Developmental approach: developmental, service-oriented advising approach with respectful, professional service provided to every student.
• Information sharing: Efficient dissemination of useful information to students, faculty, and staff utilizing effective, automated information systems.
• Collaboration: Effective collaboration with university and engineering departments, faculty, and students.
• Diversity & Inclusion: A broad-based approach to attracting and retaining an exceptional, diverse student body.
• Team environment: A high-trust, teaming, and professional office environment.
• Performance excellence: Comprehensive, ongoing evaluation of services through regular quantitative and qualitative assessment and performance metrics with a clear priority on innovation to continuously provide consistent, equity-oriented, comprehensive advising services.

Required Qualifications:

• Bachelor's Degree in related area and/or equivalent experience/training
• 4-6 years Experience and ability to provide direction regarding student services programs.
• 4-6 years Demonstrated ability to lead and supervise employees, including performance management experience, and the ability to make hiring decisions.
• 4-6 years Experience handling sensitive student issues.
• 4-6 years Experience in a higher education administrative, student services, or academic role
• Demonstrated success as a leader driving vision, purpose and change.
• Excellent planning, implementation and organizational skills.
• Ability to prioritize and manage competing initiatives and deadlines while meeting goals.
• Excellent communication skills.
• Ability to effectively present complex information, influence people, solve problems, troubleshoot, think creatively and resolve conflicts.
• Demonstrated ability to supervise, coach, advise and influence people at all levels, with respect, tact and diplomacy.
• Experience with equity-minded succession planning and success implementing accountability structures related to vision, strategic priorities and objectives
• Demonstrated experience supervising staff in a represented environment and interpreting or applying collective bargaining agreements
• Comprehensive understanding of academic programs, processes and operations in a large public research university
• Advanced knowledge or demonstrated ability to learn about information systems technology that supports the student experience
• Understanding of the complex structure of administration in an academic environment and knowledge of university policies in relevant operational areas
• Advanced knowledge of advising and counseling techniques
• Detail-oriented with the ability to apply critical thinking skills to analyze problems and apply effective solutions.
• Knowledge of trends in academic advising and student development.

Preferred Qualifications:

• Master's Degree in Counseling, Education, Higher Education Administration, or related field and/or experience/training.

Job Functions and Percentages of Time:

• 40% Management, Leadership, and Operational Oversight
• 20% Strategic Planning, Policy Development, and Institutional Leadership
• 25% Advising Program Oversight & Student Case Management
• 10% Systems, Technology & Process Improvement
• 5% External Relations, Communications & Outreach

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