Customer Experience Agent

As a member of ROAD iD’s amazing Customer Service Team, you will have the opportunity to deliver memorable, effortless, and remarkable customer experiences. The schedule is 9 a.m. to 5 p.m. each workday. This is not your run-of-the-mill call center role. No reading from scripts here. We empower you to be yourself while providing a rock solid customer experience. Let’s face it, you’re patient, empathetic, and pretty funny to boot. That’s why we are excited to receive your resume. Responsibilities Deliver service so blindingly awesome that our customers can’t help but share it. Provide accurate, valid and complete resolutions for customers. Create sustainable relationships and trust with customers using interactive communication through email, phone, chat, and social media communications. Fill the role as 'watchdog' by reporting any issues, friction or inconsistencies in the customer journey. Collaborate with other teams to improve efficiencies internally and externally Requirements At least 1 year of customer support experience, ideally in an eCommerce, call center, or retail setting, developing sustainable relationships through phone, email, chat, and social media. Technically proficient in website navigation. Friendly and professional phone etiquette skills, with strong written and verbal communication. Enthusiastic, and self-motivated to make a positive impact in our customer’s lives. Proven ability to effectively prioritize work and multitask. Creative problem-solving, time-management, and strategic thinking abilities.Positive approach to collaboration, with a reliable team focus. Experience with Gorgias Customer Service software - or related tools - helpful Benefits Unique opportunity to make a real difference. At ROAD iD, we don’t make and sell widgets. Instead, we take pride in providing a product that literally saves lives. Competitive Health Care Plan (3 Medical plan options available, along with Dental & Vision) Life Insurance (Basic, Accident, and AD&D) Competitive PTO based on years of service Short Term & Long Term Disability Competitive 401K program with company match and vesting by first work anniversary Annual Wellness/Fitness reimbursements of up to $400 each calendar year towards your physical, mental or financial wellbeing $200 team member purchase allowance $50 charitable donation to your favorite charity or to offset the adoption fees of a shelter pet. Professional Development Opportunities, including tuition discounts through UC Online 9 paid holidays per year Team member discount programs through My Path Perks Discount Marketplace, VIU, and WesBanco A hybrid schedule that allows you to regularly work from home once a week. A fun and rewarding work culture of collaboration, and flexibility (including reduced Summer Hours) for work/life balance ROADiD Brands is an equal opportunity employer. We are fully committed to a fair, and respectful work environment where everyone can thrive. Every team member is seen at ROADiD, and empowered to be the best versions of themselves. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr