Amazon Connect Lead
Cloudious LLC
Primary Technical Skill
Contact Center Technical Lead Experience 8 years
Role Overview
- Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
- Oversee overall implementation development support operations enhancements and system updates
- Act as primary escalation point for incidents
- Identify process gaps and implement improvements
- Lead and mentor Junior engineers
- Maintain relationships with internal and external stakeholders
Skills Required
- Deep handson experience with Amazon Connect
- Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
- Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
- Strong troubleshooting skills in WebRTC and voice issues
- Strong leadership and communication skills
Good to have skills
- Strong Hands-on programming experience in
- Nodejs preferred for Lambda functions and API integrations
- Python for Lambdas automation scripts and backend logic
- Experience with CloudWatch Connect Metrics CICD pipelines
- Implement end-to-end CICD pipelines for
- Lambdas
- Contact Flows
- Amazon Lex
- Configuration JSON
- Ensure automated builds packaging deployments and rollback mechanisms
- Experience integrating with Salesforce Service Cloud Voice
- Good documentation and process improvement capability
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Amazon Connect Lead in Remote vacancy
$88.6k - $246.6k
The Solution Implementation Lead is the end‑to‑end execution owner and subject‑matter expert for the development, validation, and operationalization of new connected medical device and digital health solutions. This role partners closely with the Strategic Solutions Lead...SuggestedFull timePart timeImmediate startRemote workWorldwide$182.36k - $273.2k
...are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier... ...beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your ImpactMarvell’s Optical DSP (ODSP) team within...SuggestedPermanent employmentFull timeWork from home$101.84k - $133.67k
Role Description As a Program Lead, Payor Connections/Interoperability, you will be a key owner of an important interoperability initiative, representing the needs and interests of the Risk Adjustment team. This new role is for you if you thrive with ambiguity and autonomy...SuggestedFull timeWork experience placementWork at officeRemote workOscar Health
Remote22 hours ago$126.3k - $173.7k
Role Description Humana is seeking a Lead Product Manager - Provider Direct Connect to lead the strategy, roadmap, and execution of solutions that enable seamless connectivity between Humana and provider organizations. This role will drive the evolution of provider-facing...SuggestedFull timeTemporary workHumana
Remote4 days ago$109.1k - $160k
...strategic, and execution-focused Brand Media Lead in US & Canada. Brand Media — spanning... ...formats (TrueView, Bumpers, Shorts, Connected TV) with a focus on reach, frequency, and... ...campaigns across streaming platforms (Spotify, Amazon Music, Pandora) and podcasts, aligning...SuggestedLocal areaFlexible hours$18 per hour
...Unidine Unidine is hiring immediately for full time FOH LEAD SUPERVISOR positions. Location : Trempealeau County Health Care... .... Every day brings new opportunities to enhance lives, create connections, and make a difference. If you enjoy creating memorable...Hourly payFull timePart timeLocal areaImmediate startRemote workFlexible hoursShift workCompass Group, North America
Whitehall, WI3 days ago$25.8 - $29 per hour
...Lead Retail Supervisor Amherst Campus Full Time JR7159 Amherst has taken a leadership role among highly selective... ...retail venues. This position serves as a critical point of connection, leadership, and oversight for individual retail operations,...Hourly payCasual workWork at officeFlexible hoursAfternoon shiftAmherst College
Amherst, MA7 days ago- ...company operates using a flexible, performance-driven model that connects clients with service providers quickly and efficiently. We... ...a high-performance sales and operations team and are seeking a Lead Generalist Supervisor to take on a key leadership role focused...Contract workRemote workFlexible hoursWeekend work
Brighter Day Inc
Baltimore, MD4 days ago $22 per hour
...Foh Lead Supervisor Unidine is hiring immediately for a full time FOH LEAD SUPERVISOR position. Location: Amira Choice - 626... ...business. Every day brings new opportunities to enhance lives, create connections, and make a difference. If you enjoy creating memorable...Hourly payFull timePart timeLocal areaImmediate startRemote workFlexible hoursCompass Group
Arvada, CO1 day ago$20 per hour
...We are hiring immediately for a part time FOH LEAD SUPERVISOR position. Location : BAC 525 - 525 Washington Boulevard Jersey... ...presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live...Hourly payFull timePart timeLocal areaImmediate startRemote workWorldwideFlexible hoursCompass Group
Jersey City, NJ3 days ago$68.9k - $131.1k
...operation team(s) in a fast paced and dynamic environment and will lead a team of manual machinists, welders, assemblers, paint, blast,... ..., behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability,...Full timeContract workTemporary workWork experience placementWork at officeRemote workRelocation packageFlexible hoursRTX
Texas3 days ago- ...support this growth, HDR is seeking a West Region Mining Practice Lead who is a Seller/Doer with a key focus on Technical Leadership/... ...our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.Our CommitmentAs...Local areaRemote work
$91.4k - $125.6k
...deliver advanced, mission‑critical infrastructure that supports global connectivity while minimizing environmental impact.We’re seeking an experienced and forward‑thinking Data Center Sustainability Lead to support large, hyperscale data center projects. In this role, you...Full timeFor subcontractorWork at officeRemote work$132.4k - $251.6k
...Module Design & Foundry Services Department. The Senior Section Lead - RF Production Test, Semiconductor Fab would be responsible... ...actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability,...Temporary workFor contractorsWork experience placementWork at officeRemote workFlexible hours$132.4k - $251.6k
...solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research... ..., we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more...Temporary workWork experience placementFor subcontractorWork at officeLocal areaRemote workFlexible hours$190k - $230k
...is looking for an accomplished Rail Systems Design Coordination Lead based in our San Francisco office and working in Sacramento as a... ...individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.You will have...Contract workFor contractorsWork at officeRemote workFlexible hours- ...active project data, and dashboards to meet targets for region.Lead development of and adherence to policies, procedures, compliance... ...intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we...Full timeFor contractorsRelocation
- ...better world. Join us.Job DescriptionAECOM is hiringfor a Civil Site Lead, Power Delivery with a primary focus on Transmission and... ...that improve and modernize generation energy infrastructure. We connect knowledge and experience across our global framework to bring together...For contractorsWork at officeLocal areaRemote workWorldwideFlexible hours
- ...looking for a dynamic and experienced Global HRIS Integration Lead to join our team. Reporting to the Global HRIS Leader, this role... ...building integrations using Oracle Integration Cloud (OIC) platform connecting to Oracle HCM Cloud.5+ years of experience in automating end to...Full timeLive outWork at officeLocal areaRemote workWork from homeFlexible hours
$132.4k - $251.6k
...exciting opportunity exists at Raytheon for an Engineering Manager to lead our Layout and Foundry Services team within the RF... ...actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration...Temporary workFor contractorsWork experience placementWork at officeRemote workFlexible hours$86.8k - $165.2k
...solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research... ..., we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more...Contract workTemporary workWork experience placementWork at officeImmediate startRemote workFlexible hours- ...that move people and goods from Point A to Point B, we create connections that transform our communities. Every airport, road, bridge, port... ...of transportation.Your OpportunityAs the Texas Structural Lead, you will oversee bridge design and inspection projects across...Full timeContract workTemporary workPart timeFor subcontractorCasual workWork at officeLocal areaRemote workFlexible hours3 days per week
- ...Oracle practice (.)You Are:A senior Oracle Utilities Integration Lead who brings both the architectural vision and the hands-on... ...-end system integrations, including meter data exchange, remote connect/disconnect, and on-demand read workflows.You have prior experience...Full timeWork experience placementLive inWork at officeLocal areaRemote work
- ...world. Primary ResponsibilitiesThe Trenchless Geotechnical Team Lead will report to the Trenchless Services Engineering Lead, having... ...our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.Our CommitmentAs...For contractorsLocal areaRemote work
$155.7k - $186k
...feel clear, distinctive, and true to our brand.As Brand Voice Lead, Systems, you’ll help make that happen.This is not a traditional... ...working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still...Work at officeLocal areaWork from homeFlexible hours3 days per week- ...Desirable skills: Knowledge of PCIe / CXL About Rambus Rambus is a global company that makes industry-leading memory interface chips and Silicon IP to advance data center connectivity and solve the bottleneck between memory and processing. With over 30 years of semiconductor...Full timeLocal areaRemote workFlexible hours3 days per week
$124k - $181k
...measurement.Experience with online advertising (Search, Display, Video/Connected TV (CTV), offline advertising (TV, in person, etc.) website... ...Google with their most important goals. As the Analytical Lead (AL) for the B2B business, you will lead the measurement and experimentation...Shift work$158.6k - $237.6k
...are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier... ...beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your ImpactAs Generative AI continues to advance, the...Permanent employmentWork from homeShift work$119.56k - $182.18k
...We are seeking a highly motivated and skilled Legal AI Solutions Lead to join our Innovation and AI Department. The ideal candidate... ...Copilot, to support efficient high-impact work.Have more questions? Connect with a recruiter directly. #LI-KB1Job SummaryCategory:...Remote workWeekend workAfternoon shift$128k - $140k
...help shape a brighter way forward. PDS Sourcing & Procurement Lead - What this job involvesThe Project and Development Services (PDS... ...intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we...Full timeContract workTemporary workLocal areaRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Amazon Connect Lead. Be the first to apply!
