Director of Front Office

Job Title: Director of Front Office

Location (city, state): Nashville, TN

Compensation: $37.00 - $38.00 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• 7+ years of experience in front office management, hotel operations, guest services, or hospitality leadership.
• Previous leadership experience within a luxury, upscale hotel, resort, or high-end hospitality environment preferred.
• Strong background leading, developing, and motivating front office teams to deliver exceptional service.
• Experience managing hotel operations, guest satisfaction, staffing, scheduling, and departmental performance.
• Knowledge of property management systems, guest service platforms, and hospitality technology.
• Strong communication, decision-making, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining a high level of professionalism and attention to detail.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

Job Description:

Addison Group is hiring a Director of Front Office on behalf of our client, a luxury hospitality organization located in Nashville. This role will oversee front office operations, lead service initiatives, and ensure a consistent, elevated guest experience from arrival through departure.

The Director of Front Office will provide strategic leadership to the front office team, improve operational performance, and create a culture focused on exceptional hospitality. The ideal candidate is an experienced hospitality leader who can balance guest engagement, team development, and operational excellence.

Industry: Hospitality / Luxury Hotel Operations

Work Schedule: Full-time schedule with flexibility to support business needs, including weekends, evenings, holidays, and high-volume periods.

About Our Client:

Our client is a luxury hospitality organization committed to delivering memorable guest experiences through personalized service, strong operational standards, and a culture centered around hospitality excellence. Their team focuses on creating exceptional experiences for guests while fostering a collaborative and service-driven environment.

Key Responsibilities:

• Lead and oversee all front office operations to ensure outstanding guest service and operational efficiency.
• Manage, coach, and develop front office team members through training, feedback, and performance support.
• Ensure guests receive a seamless experience throughout check-in, check-out, and their overall stay.
• Maintain a strong presence in guest-facing areas to support service delivery and team engagement.
• Handle escalated guest concerns, special accommodations, and service recovery situations professionally.
• Partner with housekeeping, engineering, valet, and other departments to ensure guest needs are addressed quickly and effectively.
• Monitor department performance, identify operational improvements, and implement solutions.
• Support budget management, labor planning, scheduling, and resource allocation.
• Maintain consistent service standards while promoting a positive and accountable team culture.
• Utilize hospitality systems and reporting tools to support operational decision-making.
• Ensure compliance with company procedures, safety standards, and guest service expectations.

Perks:

• Opportunity to lead front office operations within a luxury hospitality environment.
• Career growth and leadership development opportunities.
• Collaborative workplace focused on service excellence.
• Competitive benefits package.

Additional Details:

• Must have a strong passion for hospitality and creating exceptional guest experiences.
• Requires excellent leadership presence and the ability to interact with guests, employees, and leadership teams.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Role requires regular movement throughout the property, including standing and walking for extended periods.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.