System Support Specialist I - Library

Job TitleRepresentative Job DutiesAssist the Network Administrator to maintain a secure, reliable technology infrastructure while serving as the library's primary technology specialist for specialized library systems and patron-facing technology services.Administer and support the Microsoft 365 environment, including user and license management, Exchange Online, Microsoft Entra ID, Microsoft Defender, Microsoft Teams, SharePoint, and related Microsoft 365 services to ensure secure, reliable, and efficient operations.Responsible for the Integrated Library System (ILS), including updates, security, user permissions, workflows, and system integrations.Manage the Veeam cloud backup system, including backup verification, restoration, storage, and service management.Oversee and support the Cisco Meraki wireless network infrastructure, including Meraki Dashboard management, wireless access point configuration, firmware updates, network monitoring, troubleshooting connectivity issues, and maintaining secure, reliable Wi-Fi services for staff and patrons.Support library technology platforms, including the online catalog, OCLC, databases, special collections, streaming services, inventory management, payment systems, RFID, self-checkout, security gates, and the CapiraMobile app.Manage network access for patron authentication and premium digital resources.Administer Internet filtering and security systems to ensure compliance with FCC E-rate requirements.Troubleshooting technology issues for staff and patrons, and other duties as assigned.Job Requirements - As Determined By the City Of SouthfieldAssociate degree in Computer Science or a related field, or four years of equivalent relevant work experience.One or more years of experience supporting wireless technologies, including access points, hotspots, and IoT devices.One or more years of experience administering enterprise backup solutions, including backup configuration, job monitoring, tape/media rotation, retention policies, recovery testing, and restoration of critical data.One or more years of experience supporting Windows 10 and Windows 11 desktop environments.Two or more years of experience supporting Microsoft 365 cloud environments, including administration and troubleshooting of Microsoft 365 applications and servicesThree or more years of experience supporting VMware and Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy management.Practical working experience with an Integrated Library System (ILS), or comparable experience with enterprise systems such as Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), Electronic Health Records (EHR) or similar platforms.Experience working in a public library environment is preferred, with familiarity supporting library operations and technology servicesStrong oral, written, communication, and organizational skills required.Performs other duties as assigned.Supplemental InformationThe selection process will include a review of the applicant's experience for posted requirements, criminal history check, and an oral board interview. Each step of the process must be passed before the applicant will be moved to the next step.This announcement is only a summary of the position, its duties, job requirements and compensation. Further information is available from the Human Resources Department Office. The City of Southfield does not discriminate in its employment or any other programs or activities on the basis of sex, race, color, age, height, weight, marital status, national origin, religion, arrest record, or disability. We provide reasonable accommodation for qualified individuals with a disability if requested.BenefitsWe offer a complete benefits package to career employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave and more!City of Southfield Employee Benefits SummaryOVERVIEWMandatory Benefits: Medical, Dental and Vision Elections, or Opt OutSupplemental Benefits: Term Life, Aflac, Met Law, Retirement Savings Account, Tuition Reimbursement, EAP, FMLA, Flexible Spending Account, Residency BonusBlended Pension Plan Employees - Defined Benefit SERS1.5% Multiplier for all years of service3 Years Final Average Compensation Upon Retirement10 Years Vesting5% Employee Contribution - Defined Contribution 401a MissionSquare3% 401 a City Contribution3% 401 a Employee Contribution (minimum)5 Year Vesting Schedule Health Savings - Effective July 1, 2020 Tier III and IV employees shall contribute 2% of pensionable wages and the City will contribute $100 per month. - 5 years of years of service: 50% vested6 years of service: 75% vested7 years of service: 100% vestedParticipation in the RHS begins on the first day of employment and end on the day of separation.Life Insurance MetLife - The city provides term life insurance benefits with accidental death and dismemberment for qualified employees as soon as possible, through the proper insurance carrier in accordance with the following schedule: - AFSCME 329: 0-30 months employment $30,000 life and ADD, after 30 months of employment $50,000 term life, accidental death and dismemberment coverage.ACS TPOAM PST AFSCME 3636:$50,000 Term life and $50,000 ADD InsuranceMedical Elections - Blue Cross Blue Shield of Michigan (2025)Community Blue PPO 10Community Blue PPO 12Community Blue PPO 15HAP HMO - Dental - Blue Cross Blue ShieldVision - Blue Cross Blue ShieldHealth insurance 1stday of the next month of hire date.Employee has 30 Days to select benefits, otherwise will wait until open enrollment.COBRA coverage through TASC – in the event of separation– you are entitled to continuation medical coverage up to 18 months.Retirement Savings AccountSupplemental - MissionSquare 457borT. Rowe Price 457bRetirement savings account with no employer contribution. Funds, added to a 457 can be pre-tax or post-tax. - Pre Tax funds lower taxable income in bi-weekly paycheck; however, taxes may have to be paid upon the distribution of funds in retirement.Post-tax deferrals are taken from already taxed funds in your paycheck, which means that little to no taxes will be taken upon distribution in retirement. Loans are available.Supplemental - Tuition Reimbursement75% reimbursement for tuition and fees (excluding late fees) for city-related classes or degree programs with a grade of "B" or better, up to $2,500 annually, plus 75% for required books. - Residency BonusAnnual residency bonus of 1.5% of annual salary by Jan 1st with proof of residency. Elected officials and contractual employees ineligible.Fire and Police ExcludedSupplemental - MetLifeVoluntary Term Life and ADDAdditional life Insurance can be purchased for employees and dependents at an additional cost for the employee. - AFLACShort term disability, cancer, accident and hospitalization insurance. Dennis Patton View email address on click.appcast.io - EAP UllianceEmployee Assistance Program through Ulliance- six free counseling sessions, legal, finance and life coaching programs. Supervisors are not notified if employee uses services. - FMLAFamily Medical Leave Act worked up to 1250 hours or one year. Can take off time to care for a medical emergency for themselves or immediate family members for up to 12 weeks unpaid. Absences approved by BASIC or FMLA vendor.Supplemental - FSA & Dependent CareFlexible Spending Accounts and Dependent care through TASC are pre-tax funds that are used to cover certain out-of-pocket medical expenses and childcare costs. A total dollar amount is elected, and a debit card is sent to you to pay for incurred expenses. - Pre-tax funds are deducted bi-weekly to cover the cost of the total amount you have elected. There is an annual election limit of $3,300 for 2025.Renew Annually, it's not automatic. City of Southfield