Housekeeping Room Inspector - Reikart House

Job Description

Job Description

Reikart House, A Tribute Portfolio Hotel – Amherst, NY

Exceptional. Unique. Independent.

At the Reikart House, every day is a performance - and every employee plays a role in telling our story.

A beautifully prepared guest room doesn't happen by accident. It takes a team of people who care about the details, take pride in their work, and understand that cleanliness and presentation are essential to the guest experience.

Our Housekeeping Team plays one of the most important roles in creating that experience. As a Housekeeping Inspector , you'll help lead that team by ensuring guest rooms, public areas, and back-of-house spaces consistently meet the high standards our guests expect.

We're looking for someone who has a keen eye for detail, knows what great housekeeping looks like, and enjoys helping others succeed.

Why Reikart House?

Our goal is simple: To make a difference in people's lives through service.

Every interaction with a guest is an opportunity to make a difference. Every room inspection is an opportunity to ensure our guests walk into a space that feels clean, comfortable, and cared for.

As a Housekeeping Inspector, you'll be an important connection between our Housekeeping Team and the overall guest experience.

Great housekeeping isn't just about clean rooms. It's about creating an environment where guests feel welcomed, comfortable, and confident in their stay.

We're Looking for Someone Who:

• Takes pride in maintaining high standards of cleanliness and presentation
• Has exceptional attention to detail and notices the things others may overlook
• Has strong leadership and communication skills
• Enjoys coaching and helping team members improve
• Is comfortable providing constructive feedback and holding others accountable
• Is organized and able to prioritize competing responsibilities
• Can remain calm and professional in a fast-paced hotel environment
• Understands the importance of guest satisfaction
• Uses good judgment when addressing guest concerns or housekeeping issues
• Is dependable, flexible, and willing to jump in wherever needed
• Takes ownership of their responsibilities and follows through
• Understands the importance of safety, sanitation, and hotel operating standards
• Works well with Housekeeping, Front Desk, Maintenance, and other hotel departments

What You'll Do

As a Housekeeping Inspector , you'll help oversee the daily operation of the Housekeeping Department and ensure our guest rooms and hotel spaces consistently meet Reikart House standards.

Responsibilities include:

• Supervise and support Housekeeping Team members throughout the shift
• Provide open communication, coaching, training, and performance feedback to team members
• Inspect guest rooms to ensure they meet hotel standards for cleanliness, presentation, and readiness
• Inspect public areas, back-of-house areas, and other assigned spaces
• Identify and communicate areas requiring additional cleaning or attention
• Assign rooms and housekeeping duties based on daily operational needs
• Review special requests, VIP rooms, stayover requirements, and areas requiring additional attention
• Ensure a smooth and efficient flow of the Housekeeping operation
• Monitor compliance with hotel Standard Operating Procedures, health and sanitation standards, and safety requirements
• Ensure appropriate accident prevention and loss prevention procedures are followed
• Distribute supplies and equipment to Housekeeping Team members at the beginning of the shift
• Monitor supply usage and help maintain appropriate inventory levels
• Assist with controlling departmental expenses and minimizing unnecessary waste
• Respond to guest requests, concerns, and housekeeping-related issues in a professional and timely manner
• Communicate guest concerns and maintenance issues to the appropriate department
• Follow proper Lost and Found procedures, including logging recovered items and responding to inquiries
• Assist with emergency procedures and training to help protect guests, employees, the hotel, and company assets
• Assist the evening Housekeeping Team with operational needs when necessary, including lobby cleaning, turndown service, and trash removal
• Participate in special projects, hotel committees, and task force assignments as needed
• Maintain a professional and positive presence throughout the hotel
• Perform other duties and responsibilities as assigned

The Ideal Candidate Is:

• Previous hotel housekeeping experience required or strongly preferred
• Previous supervisory, lead, or inspection experience preferred
• Strong understanding of hotel housekeeping standards and procedures
• Detail-oriented and committed to high standards of cleanliness
• Comfortable inspecting work and providing constructive feedback
• Confident communicating with both employees and guests
• Able to coach and develop team members in a positive and professional manner
• Able to prioritize and delegate tasks effectively
• Comfortable working independently while also being an active member of the Housekeeping Team
• Able to handle guest concerns with professionalism and good judgment
• Dependable, organized, and flexible
• Comfortable working in a fast-paced environment
• Able to work varying schedules, including weekends and holidays as needed
• Able to follow written and verbal instructions
• Comfortable using hotel systems, checklists, and other operational tools
• No formal degree required; relevant hotel or housekeeping experience preferred

Schedule

• Eight-hour shifts
• Scheduled days and times may vary based on hotel operational needs
• Weekend and holiday availability may be required
• No travel required

Physical Requirements

This position requires regular movement throughout the hotel and the ability to actively support the Housekeeping operation.

• Standing/Walking: Frequent standing and walking throughout guest rooms, hallways, public areas, and back-of-house spaces
• Bending: Frequent bending while inspecting guest rooms and assisting with housekeeping tasks
• Reaching: Frequent reaching when inspecting rooms, assisting team members, and accessing supplies
• Lifting: Ability to lift and carry housekeeping supplies and equipment as needed
• Mobility: Ability to move throughout the hotel for extended periods of time
• Work Environment: Ability to work in guest rooms, public areas, back-of-house spaces, and other hotel environments
• Other: Ability to assist with housekeeping duties when operationally necessary

Why You'll Love Working Here

At Reikart House, you'll be more than just an inspector.

You'll be a leader, coach, problem-solver, and advocate for quality .

You'll have an opportunity to make a direct impact on the Housekeeping Team by helping employees understand expectations, recognize great work, and continuously improve.

We believe great leadership isn't just about telling people what to do. It's about giving people the tools, support, feedback, and encouragement they need to succeed.

Our Housekeeping leadership team works together to create an environment built on:

• Integrity in Conduct
• Cooperation in Action
• Excellence in Performance
• Engagement
• Flexibility
• Being Equipped and Empowered
• Community
• Trust

If you're someone who notices the details, takes pride in high standards, enjoys developing others, and understands how great housekeeping creates a great guest experience, we'd love to meet you.

Apply Today

Join the Reikart House team and help us create memorable guest experiences - one inspected room, one supported employees, and one exceptional stay at a time.