Housekeeping Room Inspector - Reikart House

Job Description

Job Description

Reikart House, A Tribute Portfolio Hotel – Amherst, NYExceptional. Unique. Independent.At the Reikart House, every day is a performance - and every employee plays a role in telling our story.A beautifully prepared guest room doesn't happen by accident. It takes a team of people who care about the details, take pride in their work, and understand that cleanliness and presentation are essential to the guest experience.Our Housekeeping Team plays one of the most important roles in creating that experience. As a Housekeeping Inspector, you'll help lead that team by ensuring guest rooms, public areas, and back-of-house spaces consistently meet the high standards our guests expect.We're looking for someone who has a keen eye for detail, knows what great housekeeping looks like, and enjoys helping others succeed.Why Reikart House?Our goal is simple: To make a difference in people's lives through service.Every interaction with a guest is an opportunity to make a difference. Every room inspection is an opportunity to ensure our guests walk into a space that feels clean, comfortable, and cared for.As a Housekeeping Inspector, you'll be an important connection between our Housekeeping Team and the overall guest experience.Great housekeeping isn't just about clean rooms. It's about creating an environment where guests feel welcomed, comfortable, and confident in their stay.We're Looking for Someone Who:Takes pride in maintaining high standards of cleanliness and presentationHas exceptional attention to detail and notices the things others may overlookHas strong leadership and communication skillsEnjoys coaching and helping team members improveIs comfortable providing constructive feedback and holding others accountableIs organized and able to prioritize competing responsibilitiesCan remain calm and professional in a fast-paced hotel environmentUnderstands the importance of guest satisfactionUses good judgment when addressing guest concerns or housekeeping issuesIs dependable, flexible, and willing to jump in wherever neededTakes ownership of their responsibilities and follows throughUnderstands the importance of safety, sanitation, and hotel operating standardsWorks well with Housekeeping, Front Desk, Maintenance, and other hotel departmentsWhat You'll DoAs a Housekeeping Inspector, you'll help oversee the daily operation of the Housekeeping Department and ensure our guest rooms and hotel spaces consistently meet Reikart House standards.Responsibilities include:Supervise and support Housekeeping Team members throughout the shiftProvide open communication, coaching, training, and performance feedback to team membersInspect guest rooms to ensure they meet hotel standards for cleanliness, presentation, and readinessInspect public areas, back-of-house areas, and other assigned spacesIdentify and communicate areas requiring additional cleaning or attentionAssign rooms and housekeeping duties based on daily operational needsReview special requests, VIP rooms, stayover requirements, and areas requiring additional attentionEnsure a smooth and efficient flow of the Housekeeping operationMonitor compliance with hotel Standard Operating Procedures, health and sanitation standards, and safety requirementsEnsure appropriate accident prevention and loss prevention procedures are followedDistribute supplies and equipment to Housekeeping Team members at the beginning of the shiftMonitor supply usage and help maintain appropriate inventory levelsAssist with controlling departmental expenses and minimizing unnecessary wasteRespond to guest requests, concerns, and housekeeping-related issues in a professional and timely mannerCommunicate guest concerns and maintenance issues to the appropriate departmentFollow proper Lost and Found procedures, including logging recovered items and responding to inquiriesAssist with emergency procedures and training to help protect guests, employees, the hotel, and company assetsAssist the evening Housekeeping Team with operational needs when necessary, including lobby cleaning, turndown service, and trash removalParticipate in special projects, hotel committees, and task force assignments as neededMaintain a professional and positive presence throughout the hotelPerform other duties and responsibilities as assignedThe Ideal Candidate Is:Previous hotel housekeeping experience required or strongly preferredPrevious supervisory, lead, or inspection experience preferredStrong understanding of hotel housekeeping standards and proceduresDetail-oriented and committed to high standards of cleanlinessComfortable inspecting work and providing constructive feedbackConfident communicating with both employees and guestsAble to coach and develop team members in a positive and professional mannerAble to prioritize and delegate tasks effectivelyComfortable working independently while also being an active member of the Housekeeping TeamAble to handle guest concerns with professionalism and good judgmentDependable, organized, and flexibleComfortable working in a fast-paced environmentAble to work varying schedules, including weekends and holidays as neededAble to follow written and verbal instructionsComfortable using hotel systems, checklists, and other operational toolsNo formal degree required; relevant hotel or housekeeping experience preferredScheduleEight -hour shiftsScheduled days and times may vary based on hotel operational needsWeekend and holiday availability may be requiredNo travel requiredPhysical RequirementsThis position requires regular movement throughout the hotel and the ability to actively support the Housekeeping operation.Standing/Walking: Frequent standing and walking throughout guest rooms, hallways, public areas, and back-of-house spacesBending: Frequent bending while inspecting guest rooms and assisting with housekeeping tasksReaching: Frequent reaching when inspecting rooms, assisting team members, and accessing suppliesLifting: Ability to lift and carry housekeeping supplies and equipment as neededMobility: Ability to move throughout the hotel for extended periods of timeWork Environment: Ability to work in guest rooms, public areas, back-of-house spaces, and other hotel environmentsOther: Ability to assist with housekeeping duties when operationally necessaryWhy You'll Love Working HereAt Reikart House, you'll be more than just an inspector.You'll be a leader, coach, problem-solver, and advocate for quality.You'll have an opportunity to make a direct impact on the Housekeeping Team by helping employees understand expectations, recognize great work, and continuously improve.We believe great leadership isn't just about telling people what to do. It's about giving people the tools, support, feedback, and encouragement they need to succeed.Our Housekeeping leadership team works together to create an environment built on:Integrity in ConductCooperation in ActionExcellence in PerformanceEngagementFlexibilityBeing Equipped and EmpoweredCommunityTrustIf you're someone who notices the details, takes pride in high standards, enjoys developing others, and understands how great housekeeping creates a great guest experience, we'd love to meet you.Apply TodayJoin the Reikart House team and help us create memorable guest experiences - one inspected room, one supported employees, and one exceptional stay at a time.