Front Desk Attendant - Reikart House

Job Description

Job Description

Reikart House, A Tribute Portfolio Hotel - Amherst, NYExceptional. Unique. Independent.At the Reikart House, every day is a performance - and every employee plays a role in telling our story.A memorable hotel stay begins the moment a guest walks through the door. It takes someone who is welcoming, knowledgeable, attentive, and ready to help guests feel comfortable throughout their stay.Our Front Desk Team is at the center of that experience. As a Front Desk Attendant, you will welcome arriving guests, assist departing and in-house guests, answer questions, process reservations and transactions, and provide accurate and timely information and service.We're looking for someone who enjoys working with people, communicates professionally, stays organized while handling multiple priorities, and can remain courteous and composed in a fast-paced guest-service environment.Why Reikart House?Our goal is simple: To make a difference in people's lives through service.Every interaction at the Front Desk is an opportunity to make a difference. A warm greeting, an accurate answer, an efficient check-in, or thoughtful assistance with a concern can shape how a guest remembers their entire stay.As a Front Desk Attendant, you'll be an important connection between our guests and the hotel, helping ensure they receive professional, courteous, accurate, and timely service from arrival through departure.Great hospitality isn't just about completing a transaction. It's about helping guests feel welcomed, informed, and cared for throughout their stay.We're Looking for Someone Who:Maintains a friendly, cheerful, and courteous demeanor at all timesHas strong customer service skills and is comfortable working directly with the publicCommunicates clearly and professionally, both verbally and in writingUses tact and understanding when handling guest concerns, including stressful or highly emotional situationsIs highly organized and pays close attention to written and verbal detailsCan work on more than one task at a time while maintaining accuracyIs comfortable handling cash and following established cash-handling proceduresCan learn and use computerized systems and standard front-office equipmentKeeps informed about hotel and area functions so guest questions can be answered accurately and promptlyWorks well with other employees and departments to support the overall hotel operationWhat You'll DoAs a Front Desk Attendant, you'll provide professional and courteous service to arriving, departing, and in-house guests while supporting the daily operation of the Front Desk.Responsibilities include:Greet arriving guests and complete established check-in procedures to help ensure guests are satisfied and accommodated as requestedFacilitate guest check-out by following established computer procedures, closing guest accounts, and preparing rooms for the next saleCalculate and post monies, receipts, guest-account charges, and other forms of credit using accurate cash-handling methods and established proceduresAnswer guest inquiries and accept reservations in person and by telephoneAccurately communicate hotel rates and information and use suggestive selling techniques to support room-night sales, occupancy, and revenueMaintain knowledge of in-house and area functions to provide timely and knowledgeable responses to guest questions and concernsOperate PBX equipment, including accepting incoming calls, assisting with outgoing calls, scheduling wake-up calls, and paging guestsControl Front Desk cash transactions and maintain responsibility for your assigned bank in accordance with hotel policyProcess guest mail, messages, and faxes by receiving, sorting, notifying, and distributing information accurately and promptlyMaintain established communication resources, including department and Front Desk log booksAssist other employees and departments as needed to support the overall performance of the department and hotelPerform other duties as assigned, requested, or deemed necessary by managementThe Ideal Candidate Is:Experienced in working directly with the public and familiar with basic customer service practicesComfortable with high-school graduate-level mathematics and standard cash-handling proceduresFamiliar with computerized cash-register systems or able to learn similar systemsFluent in oral and written EnglishAble to read written communications and computer screensAble to use a computer, calculator, telephone keyboard, and other office equipment for cash handling and paperwork processingAble to understand and follow verbal and written instructionsHighly organized, detail-oriented, and able to manage multiple tasks at onceAble to use tact and good judgment when addressing a variety of guest-service concernsHigh school diploma or equivalent requiredNo previous hotel experience requiredPhysical & Work Environment RequirementsThis position requires prolonged standing at an indoor, climate-controlled Front Desk workstation and regular use of standard office and hotel communication equipment.Standing: Ability to stand for prolonged periods throughout the shiftDexterity: Ability to operate computer, calculator, telephone, cash-register, and other keyboards and equipmentVision: Ability to read written communications and computer screensEquipment: Regular use of standard office equipment, including telephone, copier, cash register, PC, fax machine, and PBX equipmentWork Environment: Indoor, thermostatically climate-controlled workstation under fluorescent lightingWhy You'll Love Working HereAt Reikart House, you'll be more than the person behind the Front Desk.You'll be a welcoming presence, a resource for our guests, and an important part of creating a smooth and memorable stay from arrival through departure.Our team works together to create an environment built on:Integrity in ConductCooperation in ActionExcellence in PerformanceEngagementFlexibilityBeing Equipped and EmpoweredCommunityTrustIf you're someone who enjoys helping people, communicates with care, stays organized under pressure, and understands how meaningful great service can be, we'd love to meet you.Apply TodayJoin the Reikart House team and help us create memorable guest experiences - one welcome, one helpful interaction, and one exceptional stay at a time.