Senior Manager of Engagement & Education - Hybrid (Atlanta, GA)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.


If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity:

Summary:

OneDigital is seeking a Senior Manager of Engagement & Education to serve as a strategic leader and hands-on force across two interconnected functions: internal team communications and external client-facing employee engagement. This role sits at the intersection of people, strategy, and storytelling - ensuring our internal teams are informed, aligned, and energized, while also guiding clients in building best-in-class employee engagement programs for their own workforces.

The Senior Mangager leads a team of engagement and communications professionals, acts as a practice liaison to market and regional leaders, and supporting the consulting efforts with clients and prospective clients on communications, wellbeing, and employee engagement strategy.

At the same time, this person serves as the connective tissue of our own organization - championing transparent, timely, and engaging internal communications that help our people do their best work every day.

Internal Communications Responsibilities

• Develop standard operating procedures (SOP) and best practices for internal communications strategy that promote our corporate culture, reinforce OneDigital's values, and facilitate open, transparent communication across the organization.
• Ensure SOP aligns with corporate communications and events to reduce redundancy and confusion, as well as drive awareness in overall OneDigital news, culture, events, etc.
• Ensure SOP includes best practices to monitor and measure the impact of internal communications through participation rates, open rates, and employee feedback. Use insights to continuously refine messaging, channels, and cadence.

Engagement & Education Responsibilities

• Directly manage the Engagement & Communications team, serving as the primary point of escalation, performance coach, and day-to-day resource. Continuously evaluate team member performance; conduct regular one-on-one meetings with an emphasis on growth, accountability, and support.
• Oversee and balance the team's workload - facilitating case-level strategy discussions and ensuring capacity is well-managed across peak periods.
• Evaluate, document, and implement key departmental processes in partnership with market and national practice leaders.
• Collaborate with Shared Services, market offices, and national leadership to execute on shared initiatives and drive practice-wide goals.
• Facilitate training for experienced and new team members; identify skill-building opportunities aligned with team and organizational goals.
• Serve as an in-house subject matter expert on employee engagement, communications and wellbeing. Act as the SME for engagement-related platforms and vendors (e.g., Brainshark, Canva, Simplebooklet, decision support tools, mobile apps, microsites, etc.). Provide guidance, training, and recommendations to internal teams.
• Participate in client presentations, finalist meetings, and prospect seminars. Represent the Engagement & Communications practice with confidence and expertise.
• Serve as the practice liaison to the market, working closely with client service teams, Market Leaders, and National Practice Leaders across Georgia, the South Region, and nationally to deploy initiatives and share best practices.
• Oversee the annual review, update, and maintain a library of customizable, compliant, and on-brand templates for team-wide use
• Ensure Team's timely production and error-free delivery of all engagement content - including benefit guides, flyers, presentations, videos, digital content, and wellbeing collateral.
• Identify opportunities and implement strategies for external employee engagement spanning communications, wellbeing, and decision support for clients. Conduct discovery meetings, review carrier and population health management data, and provide tailored engagement strategy to clients. Serve as the dedicated SME for Engagement & Communications on a small book of business for high-revenue clients.
• Determining opportunities to engage the National Practice on appropriate clients and prospects.

Education, Training and Experience:

• 5+ years of experience in employee engagement, benefits communications, internal communications, or a related field.
• Proven experience managing and developing a team.
• Experience consulting with employer clients on engagement, communications, and/or wellbeing strategy strongly preferred.
• Background in health & welfare benefits or the insurance/HR consulting industry preferred.
• Bachelor's degree or equivalent required.
• Individual Producers License in Health and Life Insurance preferred.
• Experience in developing written content.
• Expert in Adobe InDesign and Illustrator.
• Expert in Microsoft PowerPoint.
• Expert in Canva.
• Experience in Video Creation and Animation.
• Experience with Brainshark preferred.
• Must possess excellent organizational and planning skills.
• Must possess superior communications skills, including writing and editing.
• Superior project management and time management skills.
• A wide degree of creativity and latitude.
• Must be able to work cross-functionally and take feedback from multiple stakeholders.
• Detail-oriented with a strive for complete accuracy.
• Able to learn and exemplify the OneDigital culture.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit:

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!