Customer Service & Reception Representative

Job Description

Job Description

Description:

Red McCombs Toyota is looking for a friendly and enthusiastic person to fill a Customer Service and Reception position. This is a great opportunity to work for one of the most iconic and respected dealer groups in the industry. Red McCombs Automotive has been voted Express News Best Places to work for 13 years in a row. The CSR position is one of the most valuable in the dealership—not only does this person provide the first impression to our customers, but they are responsible for providing an overall positive experience.

Responsibilities

• Greet customers at the dealership entrance in an up-beat and friendly manner; help direct them to the appropriate personnel or department and follow through to make sure they are properly assisted
• Answer dealership phones in a friendly and professional manner; route them to the correct department or person using soft-transfer processes
• Work cooperatively and communicate with sales, service, and other internal departments
• Provide clerical assistance in regards to creating temporary tags, filing incoming plates, and reaching out to customers to notify them their plates have arrived
• Complete other administrative duties as assigned
• Ensure that our customer’s needs are being met at all times

Requirements:

• Positive attitude with an outgoing personality
• Excellent communication skills—including face to face interaction, writing proficiency, and phone interaction
• Ability to thrive as part of a team while maintaining high individual performance
• Punctual with the flexibility to handle a schedule consistent with a dynamic work environment
• Professional, well-groomed personal appearance
• Detail oriented with the ability to multi-task
• Proactive problem solving ability with dedication to helping meet customer’s needs
• Uphold the values, ethics, and professionalism expected as a member of the Red McCombs automotive team

Qualifications

• Available to work flexible hours and weekends
• Valid driver’s license, clean driving record, and reliable transportation
• Strong computer skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.