Customer Care Representative
$50kStaffing Resources
Job Description
Job Description
Customer Care Representative
Location: Full-Time | Monday–Friday, 8:00 AM–5:00 PM
Salary: $50,000 + Annual Bonus Opportunity (up to $4,200)
Position Overview
The Customer Care Representative serves as the primary point of contact for customers, providing order support, product guidance, technical assistance, and exceptional customer service throughout the order process.
Required Experience
• Experience processing purchase orders and quotations
• Manufacturing industry background
• ERP and CRM system experience
• 3–5 years of customer service, Quote specialist, order management, inside sales, or technical support experience
Key Responsibilities
• Assist customers with product inquiries, applications, compatibility, and troubleshooting
• Prepare and manage quotes, orders, engineering changes, and product modifications
• Review customer specifications, drawings, and technical documentation to ensure order accuracy
• Coordinate with Engineering, Manufacturing, Supply Chain, and Logistics to support customer needs and delivery commitments
• Monitor order status, lead times, and shipments while providing proactive customer updates
• Resolve customer concerns related to product performance, quality, and delivery
• Support Sales Engineers with quotations, product recommendations, and documentation
• Maintain accurate records within ERP and CRM systems
Qualifications
• Strong mechanical and technical aptitude
• Ability to read and interpret technical drawings and specifications
• Excellent communication, customer service, and problem-solving skills
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word
• Experience with ERP and CRM platforms (SAP, Epicor, Salesforce, SugarCRM, etc.)
• Ability to manage multiple priorities in a fast-paced environment
Preferred
• Experience with industrial or custom-manufactured products
• Knowledge of conveyor systems, automation, material handling, packaging, or related manufacturing industries
• Experience with technical quotations and engineering change processes
• Associate degree, technical certification, or equivalent experience in Manufacturing, Engineering, Supply Chain, or a related field.
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