Patient Access Representative II

Join Sutter Health

SRMC-Sutter Roseville Med Center is excited to welcome you to our team. This position is designed for individuals who have experience in a hospital or clinic environment, an insurance company, managed care organization, or other financial service setting, performing financial counseling, financial clearance, and/or customer service activities. You will serve as the face-to-face point of contact for patients, obtaining all necessary information to register and financially clear patients. You will enhance the patient experience throughout all patient interactions by demonstrating knowledge of Sutter's Health system and service offerings.

Education:

• HS Diploma or equivalent education/experience

Preferred Experience:

• 1 year of recent relevant experience.

Skills and Knowledge:

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Job Shift: Varied

Schedule: Per Diem/Casual

Shift Hours: 8

Days of the Week: Variable

Weekend Requirements: As Needed

Benefits: No

Unions: No

Position Status: Non-Exempt

Weekly Hours: 0

Employee Status: Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $27.97 to $34.96 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program.