Patient Service Representative

Patient Service Representative

Pulmonary Medicine Associates (PMA) has been treating patients in the greater Sacramento area since 1973 and is a unique and exciting place to work. With specialties that include critical care, infectious disease, palliative care, pulmonology, pediatric pulmonology, sleep medicine, and travel medicine, we are a busy practice with over 80 providers and 2 outpatient clinic locations.

PMA currently has a full-time Patient Service Representative position available at our Roseville clinic. Because we value our employees, PMA offers a competitive salary and exceptional benefits including medical, dental, vision, life, LTD, PTO, and 401k with generous company match.

General duties include:

• Greet and check in/check out patients in a courteous and professional manner
• Answer high-volume phone calls and respond to patient inquiries
• Schedule, confirm, and reschedule appointments across multiple specialties
• Verify insurance eligibility, obtain authorizations, and collect copays
• Update and maintain accurate patient demographic and medical information
• Manage referrals, medical records requests, and provider messages
• Coordinate patient flow and communicate with clinical staff regarding scheduling or urgent concerns
• Maintain confidentiality and comply with HIPAA regulations
• Perform general administrative and front-office duties as assigned

Requirements:

• High school diploma or equivalent required
• Minimum 12 years of medical front office, healthcare customer service, or patient registration experience preferred
• Experience in a high-volume medical practice strongly preferred
• Knowledge of medical terminology, insurance verification, and electronic health records (EHR) systems
• Excellent communication, interpersonal, and organizational skills
• Ability to multitask and remain professional under pressure
• Strong computer and data entry skills