Maintenance Supervisor

Maintenance Supervisor

Come join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide.

Under the direction of the Community Manager, the Maintenance Supervisor is responsible for all physical aspects of the apartment's community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Essential Functions Statement(s): Maintenance Services Direct and oversee all aspects of maintenance of the community Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial servicesMaintain accurate records for all required reporting and record keeping outlined by NRP policyWalk the property daily to uphold curb appeal and monitor safety issueSchedule and coordinate apartment turns, including assistance with resident move out and apartment renovationsFollow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the communityManage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of suppliesCommunicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budgetCoordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely paymentComplete all service requests and apartment turnovers in line with NRP policy and procedureSupervise use of property golf carts and all other major tools and equipment when applicableNotify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needsConduct and document monthly safety meetings including procedures, training, safety equipment, • MSDA and use of equipmentPerform other duties as required Customer Service Complete service requests from residents and team members in a timely fashion, in accordance with company policyEnsure excellent customer service with courteous and professional attitude toward all customers and team membersAudit key tracking system daily and weeklyParticipate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a weekMay occasionally be required to assist at other propertiesRun errands to support the property as necessary Personal Development Support and assist Community Manager and Recruiting Department with new hire selectionTrain, coach, and mentor team members, ensuring appropriate training is receivedCreate a team environment: hold weekly team meetings; manage by goals, open communicationGenerate work and on-call schedule for service employeesProvide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.Provide recommendations for compensation adjustments, promotions, and terminations

Skills & Abilities

Education: High school diploma or equivalent; CFC Universal Certification; sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance Supervisor

Experience: At least 5+ years of experience maintenance and repair for apartment communities

Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

Other Requirements: Reliable transportation for essential job functions

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.