RECORDS TECHNICIAN

Records Technician - 64000978

This position requires daily in-office. This position requires you to work on site at one of our facilities located throughout Broward County. Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department. We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

This is a highly complex, technical and responsible position in a very busy and fast paced environment with a high volume of public contact. This position may serve as Deputy Registrar and reports to the Record Specialist Supervisor – SES and the Chief Deputy Registrar. Incumbent is expected to communicate by phone, electronically and in person in a courteous and professional manner at all times. Incumbent must be fully knowledgeable of Chapter 382 of the Florida Statute and be able to correctly interpret these statutes in order to accurately and effectively perform the required duties. This position is responsible for collection of payment, cash, checks, money orders, and/or credit card transactions. This position is designated as a sensitive position and the position is required to maintain confidential information in accordance with Department of Health in Broward County information security, policy, protocols, and procedures. This position has access to HMS for the purpose of entering EARS and E-Vitals for the purpose of reviewing birth, death, and fetal death records, the issuance of certificates, and the collection of payments.

The primary function of this position is to process Applications for Service requests from the general public, by fax, US mail, and via the online ordering system, VitalCheck, received on a daily basis. Incumbent will search, review, establish eligibility, and issue computerized birth and/or death certifications from 1930 to present. Notify all ineligible applicants and assist applicants with additional information as needed to obtain certificates. Also, provides information on amendments and paternity affidavits. Responsible for daily accounting and tracking of safety paper and ensuring that voided safety paper is documented accurately. All AFS requests are reviewed for accuracy, completeness, and proper payment. Records are reviewed to ensure availability (registered complete) and establishes eligibility for issuance of the certificate. Collects payments in the form of cash, checks, money orders, and credit cards for services rendered and ensures that the Daily Teller Report agrees with monies collected. Also processes AFS requests from the State Attorney's Office, Department of Children and Families, local police departments, other official agencies. Responsible for the review, monitoring, and tracking of birth logs from hospitals, birthing centers, and midwives weekly. Monitor and track deaths on the Pending Late Report and death logs; contacts funeral homes, physicians, and medical examiner to ensure deaths are registered timely per the Florida Statute. Maintains current files and documents all contact or activities with hospitals, birthing centers, midwives, funeral homes/crematories, and the medical examiner, according to Florida Statutes 382.008 and 382.013. Serves customers and funeral home directors and staff by greeting them at the Information Window and directing them appropriately; answers phones by providing general information as it pertains to vital records. Responsible for accurate and timely processing of online orders for birth and death certificates through the Vital Check system. Performs other related duties as required.

Knowledge, skills and abilities, including utilization of equipment, required for the position : Knowledge: Correct grammar usages and basic arithmetic. Skills: Computer, cash handling and general office equipment. Abilities: Communicate effectively verbally and in writing. Work independently with minimal or no supervision. Establish and maintain effective working relationship with others. Strong organizational skills, ability to work with difficult clients, ability to make judgment calls, multitask oriented and work with time sensitive tasks

Minimum Qualifications: Current employee of Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees) A valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes. Customer service experience. Work experience handling cash, credit cards and checks. Experience working with confidential information. Preferred Qualifications: Experience working with Doctor's office, Funeral Homes and Medical Examiner's office. Experience with Microsoft Office Suite (Word, Excel, PowerPoint) and strong experience creating and managing spreadsheets. Experience working with birth and/or death certificates. Experience with VitalChek. Experience working with Vitals Statistics.