Collections Specialist (Multiple Openings)

Collections Specialist

Location: Kennesaw, GA (SAF) - Management - South BSC

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is seeking a skilled and motivated Collections Specialist to join our Business Support Center (BSC). In this role, you will be crucial in impacting operations, customer satisfaction, and financial health through a combination of customer service and financial responsibilities. This position requires a proactive approach to collections, strong customer service skills, dispute resolution and the ability to effectively manage a portfolio of customer accounts.

Key Responsibilities:

• Manage daily collection efforts for a portfolio of customer accounts. Prioritize the portfolio to maximize collection benefits.
• Lead the customer resolution process, liaison with internal stakeholders, and effectively communicate to support collection goals while ensuring best-in-class customer service.
• Recognize significant credit risks, identify potential credit problems, and escalate matters to the Accounts Receivable Supervisor and field contacts as needed.
• Address and investigate customer account errors and discrepancies, including issues related to billing and pricing.
• Utilize customer service skills to maintain positive customer relationships during collection efforts. Collaborate with field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager) and regional collections managers when necessary.
• Meticulously document all communications and follow-up efforts related to collection activities.
• Initiate appropriate follow-up action on returned mail and address discrepancies on customers' accounts.

Required Qualifications:

• High school diploma or equivalent.
• Ability to problem-solve and quickly research solutions.
• Excellent organizational skills in time management and resource allocation.
• Ability to manage multiple priorities.
• Strong communication skills and attention to detail.

Preferred Qualifications:

• A proven track record of success in prior collection roles and owning an AR portfolio.
• Commercial collection experience.
• Experience with SAP and/or ERP systems.
• Basic Excel experience.
• Bilingual (Spanish) preferred

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.