Night Auditor

Night Auditor

The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

Job Responsibilities:

• Welcome guests in a warm and friendly manner overnight
• Ascertains guests' lodging and purchasing needs
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
• Registers guests and manages the rooming chart
• Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers
• Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization systems
• Balances cash drawer by counting cash at the beginning and end of the work shift
• Reconciles nightly finances and reports
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner
• Provides pre-arrival support for guests arriving on packages
• Facilitates correspondence with guests
• Knows all essential aspects of our resort or hotel operations
• Acts as the site liaison for the services and sales center
• Works collaboratively with any resort associates and resources
• Other duties as assigned

Qualifications / Skills:

• Strong customer service skills
• Knowledge of safety and security procedures
• Advanced math and bookkeeping skills
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing, and billing
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication skills
• Ability to solve problems and diffuse tense situations
• Analytical mind, with a strong attention to detail and an affinity for numbers

Education, Experience, and Licensing Requirements:

• High school diploma
• Past experience in customer service or hospitality
• Experience with accounting procedures and administrative tasks
• Proficiency with computers

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits:

• 401k
• Paid time off
• Health, life, dental, and vision insurance