Front Desk Agent

Job Description Be an ambassador to and advocate for the guest experience, from arrival to departure and everything in between. To act as a liaison between the property, the city, the state and the resort guests. This will include directing the guests to any department on property for assistance; to assist the guests in any way, to include reservations, on and off property (i.e., for sleeping rooms, dinner, sports, theater, etc.), arrange transportation to and from the airport, around town, around the state and to assist guests with any services they may need. Training & Experience Two years experience as a Concierge or Front Desk Agent, at a private club or a AAA and/or Mobile rated hotel. A valid driver’s license required. Job Knowledge Previous customer service skills or hotel/resort experience preferred, check in/out guests and provide high quality guest service. Computer skills, general cashiering/ concierging duties as well as a valid drivers license required. Thorough knowledge of the Jacksonville area and general knowledge of the State of Florida; working knowledge of the concierge position, assisting guests and members in a professional manner. Compensation Commensurate with experience Schedule Varied to include weekends and holidays Benefits Vacation Pay, Holiday Pay, Sick Pay Medical Insurance Dental Insurance Disability Insurance Life Insurance Vision Insurance Dry Cleaning/Laundry Free Parking Employee Café 401(k) The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. #J-18808-Ljbffr