Associate Donor Relations

Associate, Donor Relations

The Associate, Donor Relations plays a critical role in strengthening AIPAC's relationships with current supporters, increasing investment in AIPAC's work, and delivering an exceptional donor experience. This position combines relationship management, fundraising, and donor service in a fast-paced, metrics-driven environment. The Associate will engage and retain current members, communicate the value and urgency of supporting a strong U.S.Israel relationship, and encourage eligible donors to deepen their commitment through enhanced membership and increased annual giving. This is an excellent opportunity for an early-career professional who is passionate about Israel, American politics, and donor engagement. Associates receive advanced training, exposure to Middle East policy, competitive compensation, and a generous benefits package.

Key Responsibilities

• Engage with existing Members to reinforce both the urgency and impact of their support.
• Solicit Club Members to increase their annual giving.
• Manage donor transactions and provide services including processing gifts, handling credit card declines, setting up sustainer plans, and responding to donor inquiries.

Key Expectations

• Meet or exceed daily, weekly, monthly, quarterly, and annual fundraising, donor-contact, and retention goals.
• Monitor the Club Membership phone line and call-center activity, ensuring donor inquiries and requests are addressed accurately, professionally, and promptly.
• Contact donors whose credit cards have declined, obtain updated payment information, and resolve billing issues with discretion and urgency.
• Follow up with members who have outstanding balances to secure payment or discuss conversion to an enhanced membership.
• Monitor recurring giving and billing plans, proactively identify payment issues, and collect updated credit card information from members.
• Communicate AIPAC's mission, policy priorities, and impact through phone calls, Zoom meetings, email, text messages, and other donor outreach.
• Collaborate with Direct Marketing and Digital Fundraising teams to ensure members are appropriately engaged, retained, and strategically cultivated for upgrades.
• Maintain complete, accurate, and timely donor records in Salesforce and Outreach.io, including outreach activity, donor interactions, payment updates, and meeting documentation.
• Provide responsive, donor-centered service across inbound and outbound communications.
• Perform other duties as assigned.

Qualifications and Skills

• One or more years of experience in a customer-facing, relationship-management, fundraising, sales, customer-success, account-management, or similar role.
• Intense passion for a strong U.S.-Israel relationship and knowledge of issues related to Israel, the Middle East, and American politics.
• Excellent written, verbal, and interpersonal communication skills, with the ability to build rapport with a broad range of donors.
• Strong customer-service orientation, sound judgment, professionalism, and discretion when handling donor questions, concerns, and financial information.
• Highly organized and detail-oriented, with the ability to manage a large portfolio, accurately document activity, and prioritize competing responsibilities.
• Comfortable working toward ambitious fundraising and activity goals in a fast-paced, metrics-driven environment.
• Resilient, goal-oriented, and comfortable navigating objections, rejection, and follow-up conversations.
• Self-motivated and accountable, with the ability to work both independently and collaboratively across teams.
• Proficiency with CRM and sales-engagement platforms, including Salesforce and Outreach.io, or the ability to learn new systems quickly.
• Experience in politics, fundraising, call-center operations, high-volume phone engagement, or a similar environment is a plus.
• Bachelor's degree preferred or an equivalent combination of education and relevant experience.

AIPAC is offering a competitive market base salary between $57,000.00 and $65,000.00 for the position. A job offer within the range will depend on how closely a candidate's skills and experience match the role's requirements. AIPAC also offers a competitive and comprehensive benefits package that contributes to employees' overall total compensation package. We currently work remotely two days a week and in our offices the other three. AIPAC is an equal-opportunity employer.

Posting Instructions:

• Please provide a cover letter with a resume to be considered. Incomplete applications with missing documentation will not be considered.
• If applying for more than one position, please use the Attachment function to attach a position-specific cover letter.
• Please use your legal name when completing the employment application (no nicknames).

#LI-Hybrid

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and AIPAC reserves the right to change this job description and/or assign tasks for the employee to perform, as deemed appropriate.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.