ServiceNow Developer

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile‑first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,700+, and has 57 offices in 22 countries within key global markets. We are looking for a highly skilled Senior ServiceNow Developer to drive the design, development, customization, and integration of enterprise ServiceNow solutions. The ideal candidate will have deep expertise in ServiceNow ITSM implementations, workflow automation, Service Portal development, custom application development, and third‑party integrations. This role will work closely with business stakeholders and technology teams to deliver scalable, efficient, and innovative ServiceNow solutions that enhance operational excellence and digital transformation initiatives. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte is $110k - $120k/year & benefits (see below). The Role Responsibilities: Design, develop, configure, and customize ServiceNow applications and platform modules. Implement and support ServiceNow ITSM capabilities including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. Develop and maintain ServiceNow workflows, Flow Designer solutions, Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes. Build, enhance, and support Service Portals and Employee Service Center (ESC) solutions. Develop integrations between ServiceNow and enterprise applications using REST APIs, SOAP services, Integration Hub, MID Server, and web services. Create and maintain custom applications utilizing App Engine Studio and ServiceNow Studio. Design and implement workflow automation solutions to improve operational efficiency and service delivery. Develop reports, dashboards, KPIs, and Performance Analytics for business and operational stakeholders. Troubleshoot ServiceNow platform issues, perform root cause analysis, and implement long‑term solutions. Support platform upgrades, patching activities, release management, and adoption of new ServiceNow features. Ensure adherence to ServiceNow development standards, governance policies, security requirements, and best practices. Collaborate with business analysts, architects, and stakeholders to gather requirements and translate them into scalable technical solutions. Participate in code reviews, testing, deployment, release planning, and technical documentation activities. Support continuous improvement initiatives and contribute to platform optimization and modernization efforts. Requirements: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 7+ years of hands‑on experience in ServiceNow development and administration. Proven experience implementing and supporting ServiceNow ITSM modules. Hands‑on experience with ServiceNow Flow Designer, Integration Hub, and Service Catalog. Strong experience developing REST API and SOAP‑based integrations. Knowledge of Service Portal and Employee Service Center (ESC) development. Experience with App Engine Studio and custom application development. Strong understanding of Agile/Scrum development methodologies. Excellent troubleshooting, analytical, and problem‑solving capabilities. Outstanding communication, collaboration, and stakeholder management skills. Preferred, but not required: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ServiceNow Certified Implementation Specialist (CIS) certification. Experience with ServiceNow modules including ITOM, ITAM, HRSD, CSM, SPM, or SecOps. Exposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP). Experience with DevOps tools, CI/CD pipelines, Git, and source control management. Experience working within Banking, Financial Services, Insurance, or other large enterprise environments. We offer: A highly competitive compensation and benefits package. A multinational organization with 60 offices in 20 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun‑loving, and global work culture. SYNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. #J-18808-Ljbffr