E-Commerce Manager

Job Objective:

To oversee the daily operations of the E-Commerce Department, ensuring a safe, organized, and efficient work environment. Manage workflows to support order fulfillment while maintaining high standards of quality, service, and value to meet customer expectations . This position reports to District Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: "Empower people to achieve their most abundant life" and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• E-Commerce department employees
• Program participants assigned to E-Commerce department

Essential Job Functions:

• Oversee daily e-commerce operations, ensuring efficient workflow, quality control, and timely order fulfillment.
• Schedule staff and equipment to meet customer demands while maintaining organized inventory storage.
• Design and maintain workstations, ensuring proper material flow and adherence to security measures.
• Train and develop employees and program participants, providing feedback in collaboration with Mission Services.
• Manage and update e-commerce platforms, pricing strategies, and vendor relationships to optimize costs and business performance.
• Maintain professionalism in customer and vendor communication, while monitoring industry trends and business growth opportunities.
• Administer and oversee employee disciplinary actions in accordance with company policies, ensuring fairness, consistency, and proper documentation.
• Conduct annual performance reviews by evaluating employee contributions, providing constructive feedback, setting goals for professional development, and fostering a culture of growth and accountability.
• Other duties as assigned by supervisor.

Required Education and Skills:

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Minimum of two years of supervisory experience.
• Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.
• Excellent communication skills, both verbal and written, for interacting with staff, customers, and management.
• Solid understanding of sales, budgeting, financial reporting, and inventory management to ensure store profitability.
• Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment.
• Experience with Shopify, eBay, Amazon, or proprietary online store systems.
• Basic understanding of digital marketing, product listings, and optimizing content for online visibility.
• Familiarity with e-commerce software, POS systems, shipping tools, and Microsoft Office/Google Suite.
• Knowledge of inventory control, order fulfillment, and shipping logistics.
• Ability to track sales trends, pricing strategies, and key performance metrics.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.