Store Manager

Established in 1998 Scooters Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooters Coffee may be one of the fastest-growing specialty coffee brands but simplicity is at our core: sustainably-sourced ingredients we handcraft into believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity love humility and courage and we are looking for talented passionate amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment including wage and benefit programs which can vary between franchisees.

Scooters Coffee one of the nations largest drive-thru specialty coffee franchise companies has been ranked the No. 1 Best Coffee Chain in Newsweeks 2026 Readers Choice Awards.

Store Manager - Wheeling IL

The Store Manager is responsible for all staffing sales and operations in this Scooters Coffee location. This role helps to build and lead a friendly service-oriented barista team set a high-energy work pace drive sales increase profit and demonstrate an engaged management style. The Store Manager exemplifies Scooters Coffee core values.

BENEFITS

Salary/Pay Range: $20-$22/hr tips based on experience

PTO: 1 week paid vacation after 6 months of employment

Upon hiring 5 days of paid training will begin (location of training tbd)

Meal and Drink discounts

ESSENTIAL DUTIES & RESPONSIBILITIES

The Store Manager is responsible for the daily operation of the assigned Scooters Coffee location; directs staff to ensure that customers are satisfied with their experience; and assist in making certain the

assigned location is profitable; investigates and resolves complaints regarding food quality or service.

Ensure consistent and quality customer experience through assisting with proper staffing execution of brand beverage recipes and techniques and fostering the Scooters Amazing customer service experience

Maintain store appearance cleanliness visual merchandising standards food safety standards and equipment

Interviews hires trains and develops staff to demonstrate all company standards in customer experience and operations

Provides ongoing performance feedback and development for staff members identifies individual motivation factors and provides clear constructive feedback to reinforce/improve performance responds to employees questions in a timely manner enforces dress code maintains positive employee morale

Maintains accountability in employees using progressive discipline process; partner with Field Brand Consultant and when necessary Human Resources to make termination decisions

Contributes to store profitability by seeking opportunities to increase sales and by managing expenses

Maintains company standards in personal and store sales/performance metrics; ensures employees comply with health and food safety standards and regulations

Encourages and ensures full team participation in both setting store goals and developing action plans to accomplish goals

Ensures all cash handling point of sale system safety and operational procedures are performed in an accurate consistent manner

Manages store operations including managing inventory; orders and tracks using COGS inspects supplies and equipment to ensure they are working properly performs open/closing procedures and reports as needed

This role directly reports to the Regional Manager communicating all achievements and areas of opportunity within their store and their team

The Store Manager is expected to work 40 hours per week.

Makes and services specialty coffee and tea beverages covers shifts as needed

QUALIFICATIONS

Ability to effectively teach and lead others and create a healthy culture for all

Excellent communication and interpersonal skills

Passion for working with people

Energetic fast-paced flexible work style

Ability to work cooperatively in a team environment

Demonstrates honesty integrity and a positive attitude while maintaining a guest focused mentality

Willingness to learn and embrace change

Strong problem-solving multi-tasking and administrative skills

Ability to anticipate and respond to customer needs

2 years of store management experience in a restaurant or retail environment

Required Experience:

Manager