IT Service Desk Analyst

Overview LHH is currently conducting a search for an IT Service Desk Analyst with 1+ year of experience. This is an exciting, full-time opportunity with a base pay of $20 per hour , along with a strong benefits/bonus structure. Please review the job requirements below and apply if you feel you are a good fit. Responsibilities Provide costumers with friendly, and professional costumer service via IT service delivery Active Directory will be utilized on a daily basis Incident Management and Incident Response Servicing LAN/WAN, Wi-Fi issues Working with a high volume of tickets utilizing Service Desk Daily use of MS Escalate tickets when needed Role involves basic troubleshooting of applications and hardware Identify and provide description and specifications for repair parts, utilizing Service Desk tickets. Requirements 1+ year of experience (this can be an entry level position) Incident Management experience is preferred, but not required Strong background in O365 is highly preferred Nice to have technology includes: Azure and Active Directory Client-facing technology support. Experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. Experience in a high volume ticket environment Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service. If you feel that you are a good fit for this job please apply through the link or email your resume to View email address on click.appcast.io Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records. Seniority level Associate Employment type Full-time Job function Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr LHH