Automotive BDC Customer Service Consultant

Hubler Chevrolet Automotive BDC Customer Service Consultant

Hubler Chevrolet is a respected automotive dealership dedicated to providing outstanding customer service and fostering a professional workplace. We are currently seeking a full-time Automotive BDC Customer Service Consultant to join our team at our Indianapolis, IN location.

Job Details

• Salary: Competitive hourly pay plus weekly performance bonuses
• Job Type: Full Time
• Location: Indianapolis, IN 46227 (in-person)

Key Responsibilities

• Answer incoming calls following provided scripts to schedule sales appointments.
• Make outbound calls to customers to set appointments for sales and service departments.
• Record customer comments accurately and maintain detailed records.
• Confirm, reschedule, and update appointments as necessary.
• Follow up with sales and service teams to verify appointment outcomes.
• Maintain and update customer information in the database.
• Generate and send letters, postcards, and emails as follow-up reminders within designated timelines.
• Respond to customer inquiries submitted via website requests and email.
• Initiate customer contact in line with current marketing campaigns.
• Notify relevant departments when appointments are scheduled.
• Assist management with additional duties as assigned.
• Strive to meet or exceed monthly performance goals consistently.

Work Hours

This is a full-time, in-person position based at our Indianapolis location during standard business hours.

Why Join Hubler Chevrolet?

• Competitive hourly pay with weekly performance-based bonuses.
• Comprehensive training to enhance your automotive and customer service skills.
• A supportive, enthusiastic work environment that promotes career advancement.
• Opportunity to work with a reputable company known for its strong reputation and diverse product inventory.

Hubler Chevrolet is an Equal Opportunity Employer committed to maintaining a drug-free workplace. We value professionalism and seek applicants dedicated to delivering excellent customer service.

Qualifications

• High school diploma or equivalent.
• Experience in phone communication or telemarketing, preferably in automotive, business development, or customer service.
• Familiarity with customer contact scripts and call workflows.
• Professional, enthusiastic, and friendly attitude with strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Self-motivated and able to work independently as well as part of a team.
• Basic computer skills, including data entry and proficiency in Microsoft Word.

What We Offer:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!