Crisis Hotline Specialist

Category: Assembly & Manufacturing


Location: Charleston, WV


Type: Contract to Perm


Job ID: 1637576

United Talent is immediately hiring a Crisis Hotline Specialist for a company in Charleston WV!



Job Duties:

• Answer incoming calls, texts, and chats from individuals seeking assistance, support, and community resources.
• Provide compassionate, professional, and non-judgmental customer service.
• Listen actively and assess caller needs while gathering accurate information.
• Document interactions thoroughly and accurately in agency systems.
• Maintain confidentiality and follow all applicable policies and procedures.
• Remain calm and effective while handling emotionally sensitive or high-stress situations.
• Provide resource referrals and connect individuals with appropriate services.
• Follow established crisis intervention protocols and escalation procedures.
• Work collaboratively with supervisors and team members to ensure quality service delivery.
• Maintain productivity, documentation, and quality standards.
• Attend and successfully complete all required training.

Pay and Shift: Paid training conducted Monday-Friday, 9:00 AM-5:00 PM.



Training period typically lasts 4-6 weeks. Primarily night shift opportunities are available after training Pay is $ 15 to 20 based on experience.

Requirements:

• Clear criminal background preferred.
• No violent criminal convictions.
• No sex offender charges or registry history.
• Ability to pass required drug screening, including no THC due to federal funding requirements.
• High School Diploma or GED required.
• Associate Degree in a medical, behavioral health, human services, or related field preferred for PA Get Help positions.
• Minimum typing speed of 30 words per minute with 97%-100% accuracy.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Ability to remain professional and composed during difficult conversations.
• Reliable transportation required.
• Ability to work independently and as part of a team.
• Basic computer proficiency and data entry skills.

Perks and Benefits

• Weekly pay via direct deposit or pay card
• Referral bonus program
  • $40 after 40 hours worked
  • Additional $100 after 100 hours worked
• Medical benefits available after 60 days
• Opportunity to work in a variety of environments

How to Apply: To schedule an immediate interview call View phone number on click.appcast.io or you can apply directly at Current Jobs - United Talent Staffing Services (utalent.com)