AV Support Engineer
Virtual Vocations Inc
To support a global Service Desk, the full-time AV Support Engineer will resolve hardware, software, and network issues in managed audio-visual and unified communications environments while working remotely. Key Responsibilities: Provide phone, chat, video, and remote-session support for AV and video-conferencing incidents, performing Tier 2 diagnosis using ServiceNow and client tools Troubleshoot commercial AV and UC platforms, including Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex Devices Use cloud device-management and remote-monitoring platforms to proactively identify and resolve issues before they impact users Required Qualifications: Prior Service Desk or technical support experience in AV, UC, or IT environments AVIXA Certified Technology Specialist (CTS) preferred Microsoft Teams Rooms or Zoom Rooms platform certification a plus Bachelor's or Associate's degree in a technical discipline, or equivalent experience, preferred CompTIA A+ and/or Network+ certification a plus Virtual Vocations Inc
Vacancy posted 3 days ago
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