L1 Support Engineer

Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC.

What You’ll Get

• Base salary starting at $55k+
• Quarterly bonuses
• Health insurance and PTO
• 401(k) starting in your second year
• A collaborative team focused on high-touch service and modern IT solutions

What You’ll Do

• First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation
• User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows
• Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)
• First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2
• Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks
• Resolve L2/L3 issues where solutions are already documented, as a path to advancement
• Participate in project work, on-site and remote support, and the on-call rotation

What You Bring

• 1+ year of MSP or comparable help desk experience
• Experience with a PSA or ticketing system (ConnectWise preferred)
• Working knowledge of Windows 11 and Microsoft 365 administration
• Familiarity with Entra ID/Azure (we will train as needed)
• macOS experience preferred
• iOS/Android device support and MDM familiarity
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN
• Exposure to RMM toolsets and endpoint security tools a plus
• Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102
• Strong customer service and phone presence
• Thrives in a fast-paced, learning-focused environment

Next Steps

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