CSR/Dispatcher

CSR/Dispatcher

Location: Moore, OK Pay: $17.00/Hour Schedule: Monday–Friday, 8:00 AM–5:00 PM Employment Type: Full-Time

Position Overview

A local towing company in Moore is seeking a highly organized and dependable CSR/Dispatcher to join their team. This position will be responsible for assisting customers, coordinating towing requests, maintaining accurate information, and dispatching calls to drivers.

Essential Job Functions

• Answer incoming customer calls in a professional and courteous manner
• Gather and accurately enter customer and vehicle information
• Track customer requests and towing assignments
• Assign calls and towing requests to appropriate drivers
• Perform daily data entry and maintain accurate records
• Work within multiple computer systems and databases simultaneously
• Update and maintain customer and vehicle information
• Retain and recall important information to assist customers and drivers
• Maintain organized and accurate records
• Provide excellent customer service throughout the dispatch process

Requirements

• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and work with multiple systems at once
• Strong data entry and computer skills
• Ability to quickly learn and retain information
• Reliable attendance and punctuality