Attorney Case Manager

ProCo

Marietta, GA

Attorney Case Manager

Accelerate Revenue. Eliminate Delays. Drive Results.

Location: AICA Orthopedics Headquarters - Marietta, GA

Department: Revenue Cycle - Attorney Collections

Position Impact

The Attorney Case Manager accelerates cash flow from personal injury settlements by eliminating delays, maintaining case momentum, and ensuring seamless coordination from patient treatment through final payment. Your success is measured by faster case closures, reduced payment lag times, and maximized settlement collections. This role directly impacts revenue performance by keeping cases moving, documentation complete, and attorney relationships strong.

Core Responsibilities

Accelerate Case Progression and Payment Receipt

• Drive cases from active treatment to closed/paid status with minimal delays

• Eliminate documentation bottlenecks that stall settlement payments

• Reduce time from case settlement notification to payment receipt

• Ensure cases ready for negotiation are flagged and escalated promptly

• Prevent cases from aging unnecessarily due to missing information

• Maintain case momentum through proactive follow-up and coordination

Maximize Settlement Collections and Payment Accuracy

• Ensure full payment receipt on all settled cases without short payments or losses

• Verify settlement amounts match negotiated agreements and catch discrepancies early

• Coordinate across Med Pay and Major Medical to capture all available payment sources

• Identify and resolve payment issues before they impact revenue

• Track and follow up on outstanding payments until funds are received and posted

• Support monthly collection targets through effective case coordination

Build Attorney Relationships That Drive Revenue Performance

• Develop strong relationships with attorney offices that facilitate faster case resolution

• Position AICA as preferred provider through responsive, professional service

• Maintain relationship strength with top referring attorneys through regular engagement

• Create attorney partnerships that result in smoother processes and faster payments

• Reduce friction in attorney interactions that could delay settlements

Eliminate Documentation Delays and Barriers

• Ensure complete, accurate documentation reaches attorney offices without delays

• Resolve missing information requests quickly to prevent case stalling

• Anticipate documentation needs and provide proactively before requested

• Coordinate with clinical teams to obtain records that support full settlement value

• Maintain organized case files enabling quick responses to attorney requests

• Remove documentation obstacles that prevent cases from progressing to settlement

Drive Information Currency That Enables Collections

• Maintain current case status enabling negotiators to act on settlement opportunities

• Update account information that allows billing teams to submit claims without delays

• Communicate insurance carrier updates that prevent claim rejections

• Provide timely case intelligence to internal teams affecting their success

• Identify cases approaching settlement to prepare for negotiation

• Ensure no revenue opportunities are lost due to outdated information

Performance Expectations

• Accelerate case closure rates through proactive coordination

• Reduce average days from settlement to payment receipt

• Achieve high case status currency enabling timely collections

• Maintain strong attorney relationships supporting referral volume

• Ensure payment accuracy with minimal discrepancies or short payments

• Meet weekly activity targets for attorney contacts and account updates

• Support departmental collection goals through effective case management

• Minimize cases stalled due to documentation issues

Qualifications

Required

• 1-2+ years personal injury case management experience with personal injury focus

• Proven ability to drive case progression and eliminate delays

• Strong relationship-building skills with attorneys and legal staff

• Excellent organizational skills managing high-volume case portfolios

• Demonstrated persistence in obtaining information and resolving obstacles

• Proactive approach to identifying and preventing revenue delays

• Proficiency with practice management systems and MS Office

• Understanding of personal injury case processes and settlement timelines

Preferred

• Experience with NextGen practice management system

• Legal assistant or paralegal background

• Knowledge of medical terminology and insurance processes

• Multi-location healthcare organization experience

• Track record of improving case closure times or payment speed

The Ideal Candidate

• Views case management as revenue acceleration, not just information tracking

• Takes ownership of case outcomes from treatment through final payment

• Proactively identifies and eliminates obstacles that delay settlements

• Builds attorney relationships that result in faster case resolution

• Demonstrates persistence in driving cases to completion

• Thrives in fast-paced environment focused on results

• Shows urgency around payment timing and case progression

• Connects actions to revenue impact rather than just completing tasks

Compensation & Benefits

• Competitive hourly compensation with performance-based bonus

• Bonuses tied to case management effectiveness and collection support

• Comprehensive benefits: medical, dental, vision, 401(k)

• Career advancement to negotiation, team lead, or management roles

• Professional development and specialized training

About AICA Orthopedics

AICA Orthopedics is Atlanta's premier integrated healthcare provider with 24 locations, specializing in orthopedic, neuro-spine, and pain management services. For 25 years, we've delivered exceptional multidisciplinary care through our team of 400+ professionals.

Ready to accelerate attorney settlement collections through proactive case management? Apply now!

Requirements