Patient Scheduling Specialist

Job Description

Job Description

Description:

Specific Role:

Patient Scheduling Specialist

Reports to:

Patient Scheduling Supervisor

Department:

Operations

Location:

Ahwatukee, Main

Occupation:

Medical Administrative Assistant

Salary Range:

Schedule:

Full-Time M-F 8-5

Travel:

None

Job Description:

Administrative Functions

• Independently create and schedule patient appointments within the electronic medical record for a complex, multi-provider medical practice
• Gather and enter accurate patient demographics to assess the nature of the request and determine appropriate appointment availability
• Apply Foothills Neurology scheduling criteria and clinical requirements to ensure proper appointment type and provider selection
• Advise patients on co-payments, referral/authorization requirements, and any preparation needed for their visit or procedure
• Collect and verify all guarantor and insurance information to help assess patient eligibility
• Communicate effectively with patients, referring physicians, allied health staff, customers, and family members
• Navigate multiple systems simultaneously while maintaining accuracy and speed
• Manage high-volume patient interaction, remaining available or on calls/messages 90% of the workday
• Handle telephone calls, voicemails, and electronic messaging systems efficiently and professionally
• Learn and follow multiple complex scheduling workflows
• Ensure accuracy and thoroughness in all patient-related documentation and electronic communication
• Provide exceptional customer service by ensuring patients feel supported, informed, and prepared
• Prioritize timely service and complete resolution of patient questions and scheduling needs
• And any other duties as assigned by company management to which employee is qualified which will not detract from primary responsibilities.

Personality & Service Requirements

• Maintain a cheery, helpful, patient-centered demeanor at all times
• Demonstrate a strong commitment to making patients feel cared for, informed, and prepared
• Uphold customer-service excellence as the #1 priority in every interaction

Required Education:

High School Diploma or GED

Requested Qualifications/Skills:

Ability to juggle multiple priorities in a fast-paced environment

3-4 Years scheduling experience.

Athena EMR, eClinicals, Eclipse, Cerna or similar preferred.

Two years experience with Eligibility, Referrals and Authorization

Strong communication, interpersonal, and problem-solving abilities

Telephone & Computer proficiency

Customer Service

Time Management

Ability to handle confidential information with discretion and professionalism

Team collaboration skills

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Benefits

Foothills Neurology offers a competitive benefits package designed to support the health, wellness, and financial security of our team members, including:

• Two (2) weeks Paid Time Off (PTO) Accrued
• Seven (7) paid holidays annually
• Employer-paid $25,000 life insurance policy
• Medical, Dental, and Vision insurance
• 401(k) retirement plan with employer match
• Voluntary employee-paid benefits including:
  
  • Short-Term Disability
  • Long-Term Disability
  • Critical Care coverage

We are committed to providing a positive, supportive workplace where employees feel valued and empowered to succeed.