Field Technician II - Boston, MA

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Field Technician II performs hands-on installation, testing, turn-up, troubleshooting, and maintenance of telecommunications network equipment and services. This role works with limited supervision across transport, fiber, power, ISP/OSP, and critical infrastructure environments using standard telecom test equipment and company procedures. The Field Technician II supports assigned geographic markets by completing field work, documenting results, maintaining network reliability, and identifying issues before they affect service. The role may support on-call rotations, after-hours activity, extended shifts, and occasional overnight travel based on business needs.

***Please note that this role will be based out in Boston, MA and working in the field. Our ideal candidate will reside in the Boston, MA metro area.

Responsibilities

• Install, test, turn up, decommission, and troubleshoot network and customer services, including SONET, TDM, DWDM, IP, Ethernet, and related transport equipment.
• Perform optical, Ethernet, BER, SONET, circuit, and power testing using appropriate tools such as OTDRs, optical power meters, digital multimeters, fiber identifiers, and fiber scopes.
• Complete installation commissioning and ongoing support of optical transmission systems, DC power, low/high voltage electrical systems, and related critical infrastructure.
• Perform preventive and demand maintenance for network facilities, equipment, materials, and assigned infrastructure to support service reliability and operational standards.
• Install, label, scope, clean, and test fiber optic patch cords and support ISP/OSP work, including metro and long-haul fiber assignments as needed.
• Conduct site surveys and field inspections to assess building entrance requirements, equipment space availability, outdoor cabinets, buried cable, construction areas, and related facilities.
• Identify, troubleshoot, document, and escalate potential network issues before they become service affecting, using deductive reasoning to improve network performance and customer experience.
• Prepare accurate field documentation, including site surveys, fiber panel audits, closeout packages, power audit reports, maintenance records, and other required work records.
• Communicate effectively with customers, peers, contractors, management, and cross-functional teams; participate in project and process meetings and serve as a resource for less experienced technicians.
• Follow safety procedures, maintain eligibility to operate a company vehicle, complete vehicle inspections, and support on-call, after-hours, extended-shift, and overnight travel requirements as assigned.

Qualifications

• Working knowledge of telecommunications network infrastructure, fiber optic systems, transport equipment, critical infrastructure, ISP/OSP environments, and related field practices.
• Experience installing, testing, turning up, troubleshooting, or maintaining telecommunications equipment and services, including SONET, TDM, DWDM, IP, or Ethernet-based platforms.
• Ability to read and interpret safety rules, MSDS/SDS documents, MOPs, CLR/DLR documentation, procedures, and vendor materials related to company-owned equipment.
• Ability to work in varied field environments, including indoor and outdoor locations, heights, confined spaces, construction areas, various terrain, and changing weather conditions.
• Ability to meet physical requirements of the role, including lifting up to 75 pounds, and to comply with company safety, fleet, background check, and identification requirements.

Education & Experience

• High school diploma or equivalent required.
• At least two (2) years of experience in fiber optic installation, maintenance, telecommunications, network infrastructure, or a related technical field required.
• Experience using basic fiber and telecommunications testing equipment required; OTDR, DC power, RFC2544, RFC6349/Truespeed, iPerf, Y.1564, and 1G/10G/100G/400G circuit testing experience preferred.
• Valid state-issued driver’s license required; must maintain company vehicle eligibility, including no more than two moving violations within the past three years.

Estimated base pay range for this role is $21.49 - #33.00 USD / hour

Shift Differential Pay Available: Eligible non-exempt, U.S.-based roles receive additional pay for evening and overnight hours, based on role and shift assignment, in accordance with company policy.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.