Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2018 after beginning my State Farm career in 2011, first working in an agent's office and later as an Agency Field Specialist. As a second-generation State Farm agent, opening my own agency in the community where I grew up gave me the opportunity to serve the people and businesses that helped shape my career.

Giving back is a big part of who we are. As President of the local Chamber of Commerce, I'm passionate about supporting local businesses and strengthening our community through continued involvement and service.

Our agency offers health benefits, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We believe in investing in our team while providing opportunities for long-term growth and success.

Our culture is hardworking, competitive, and team-oriented. We consistently perform at a high level because we support one another, put our customers first, and always strive to do the right thing. I'm looking for someone who is energetic, competitive, solution-focused, and motivated to grow. If you enjoy a fast-paced environment where hard work is recognized and teamwork drives success, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tina Biscan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.