Sr Patient Access Associate - Emergency Department (Weekends)

Sr Patient Access Associate - Emergency Department (Weekends)

Nebraska Medicine is seeking a customer service-focused Patient Access Associate to support the Emergency Department. In this front-line role, you'll be the first point of contact for patients and families, helping create a welcoming, organized experience during important moments of care.

This role is ideal for someone who is detail-oriented, calm under pressure, and enjoys helping others in a fast-paced hospital environment.

What You'll Do

• Register patients and collect demographic/insurance information
• Assist patients and families with check-in and wayfinding
• Support pre-registration, admissions, and scheduling workflows
• Ensure accurate, timely entry of patient information
• Provide professional, compassionate customer service in the ED

Schedule & Training

Weekend schedule: Saturday & Sunday, 12:00 PM-10:30 PM

Required training: Full-time, Monday-Friday for 3 weeks (7:00 AM-3:30 PM)

Must be fully available for training period prior to transitioning to weekend schedule

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Sr Patient Access Associate

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications: Sr Patient Access Associate

Minimum of two years customer service experience required.

High school education or equivalent required.

Ability to work in a proactive self-directed manner required.

Multi-tasking and problem solving abilities required.

Strong written and verbal communication skills required.

Strong communication and organizational skills with aptitude for detail-oriented work required.

Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.

Ability to type 35 wpm with 95% accuracy rating required.

Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later). Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications: Sr Patient Access Associate

Experience in health care, collections, registration, or revenue cycle preferred.

Associate's degree in business, healthcare or related field preferred.

Experience in health care revenue cycle functions including insurance or registration preferred.

Experience with Microsoft Office products, specifically Word and Excel preferred.

Depending on the position available, fluency in Spanish preferred.

Recruiter Contact

Sarah Placzek

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Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.