Retail Shift Lead

What you'll bring to the team

Retail Shift Lead

Lead the Team. Elevate the Experience. Create Unforgettable Memories.

Are you a natural leader who thrives in a fast-paced, guest-focused environment? Do you enjoy motivating teams, delivering exceptional service, and creating magical experiences for families? If so, we'd love to meet you!

We're looking for an enthusiastic and energetic Retail Shift Lead to help lead daily operations, inspire front-line team members, and ensure every guest enjoys an outstanding experience. This is an exciting opportunity for someone ready to take the next step in their leadership journey while making a meaningful impact every day.

The ideal candidate will be available to work days, nights, weekends, and major retail holidays and will have some inventory knowledge and proficiency in restocking.

What You'll Do

As a Retail Shift Lead, you'll be a key part of the attraction's leadership team, supporting daily operations and helping deliver world-class experiences for guests and families.

Lead Daily Operations

• Serve as the Supervisor on Duty and support the smooth operation of the attraction.

• Coordinate and delegate daily assignments to front-line team members.

• Ensure efficient guest flow and queue management during peak periods.

• Maintain a safe and welcoming environment by upholding all health and safety standards.

Inspire and Develop Your Team

• Lead by example and create a culture of exceptional guest service.

• Train and coach team members in operational procedures, safety standards, and retail best practices.

• Provide ongoing feedback and support to help team members grow and succeed.

• Foster a positive, engaging, and collaborative workplace culture.

Deliver Amazing Guest Experiences

• Create memorable interactions for guests of all ages.

• Resolve guest concerns quickly and professionally.

• Empower team members to confidently deliver guest recovery when needed.

• Champion a "guest-obsessed" mindset throughout the team.

Support Department Success

• Assist with inventory management, merchandising, stocking, scheduling, and operational tasks.

• Maintain accurate training and operational records.

• Help drive department standards and operational excellence.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

What We're Looking For

Qualifications

• High School Diploma or GED.

• Strong customer service and guest engagement skills.

• Excellent communication and leadership abilities.

• Ability to effectively train, coach, and motivate others.

• Passion for creating memorable experiences for children and families.

• Positive, outgoing, and enthusiastic attitude.

Preferred Experience

• At least six months of experience in attractions, entertainment, hospitality, retail, or another customer-focused environment.

• Previous leadership, supervisory, or team lead experience is a plus.

• Experience working in a fast-paced, high-volume guest environment.

What Makes You a Great Fit

You are someone who:

• Leads with confidence and positivity.

• Loves working with people and building strong teams.

• Stays calm and solution-oriented under pressure.

• Thrives in an energetic, family-focused environment.

• Takes pride in delivering exceptional service and creating memorable guest experiences.

Benefits

Benefits of Joining Merlin Entertainments!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work!

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Pay Range

USD $20.00/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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Location (Country-State-City) US-NY-Yonkers

Job ID 2026-13834

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND Discovery Center Westchester