Associate Director of Visitor Experience & Ticketing

Full-time

Description

Spoleto Festival USA is internationally recognized as Americas premier performing arts festival. For 17 days and nights each spring Spoleto Festival USA fills Charlestons historic theaters churches and outdoor spaces with performances in opera; theater; dance; and chamber symphonic choral and jazz music. Spoleto Festival USA is a 501(c)(3) charitable organization.

The Role

The Associate Director of Visitor Experience & Ticketing owns the guest patron and audience experience at Spoleto Festival USA from the first call to the box office through the final curtain. For many patrons this team is the first the last and sometimes the only interaction they have with the Festival and this role sets the standard for what that interaction feels like.

This year-round full-time role leads and motivates the ticketing and visitor experience team sets the vision for ticketing and guest experience and serves as the Festivals subject matter expert on ticketing box office group sales and front-of-house operations within Tessitura. The ideal candidate is both a strategic thinker and a hands-on leader: someone who can analyze patron data manage budgets and work alongside the team to build the systems processes and culture that deliver a top-of-class experience.

Position Type: Full-time exempt and benefit-eligible

Location: Charleston SC (onsite)

Department: Box Office & Visitor Experience

Reports to: Director of Operations & People

What Youll Do

• Own the guest patron and audience experience across every channel: call center box office and kiosks online and at Festival venues.
• Set the strategy for ticketing box office and front-of-house operations as the Festivals subject matter expert and a Tessitura super user overseeing the build of 100 performances a season and managing dynamic pricing.
• Lead and motivate a team spanning full-time seasonal and volunteer staff including House Managers ticket agents and apprentices in partnership with department managers.
• Drive attendance retention and earned revenue through smart ticketing strategy accessible service and strong cross-departmental partnerships.
• Guide the team in building the systems processes and training that bring consistency to a fast-growing department.
• Direct merchandise fulfillment and inventory management and guide group sales and digital ticketing communications including know-before-you-go messaging.

What Youll Bring

• 5 years of progressive experience in box office ticketing or visitor experience including leadership or supervisory experience.
• Hands-on Tessitura experience strongly preferred including building 100 performances a season seat maps pricing and packages.
• A proactive organized process-driven approach; you build systems where none exist.
• Strong analytical skills and comfort managing budgets and revenue reporting.
• Excellent communication and sound judgment handling sensitive patron donor and personnel matters.
• Working knowledge of the Americans with Disabilities Act (ADA) as it relates to accessible seating entry and patron service.
• Proficiency in Microsoft Office especially Excel and Outlook and comfort learning new systems.
• Bachelors degree or equivalent experience; nonprofit arts or festival experience a plus.

Requirements

• Must be legally authorized to work in the U.S.; this employer participates in E-Verify.
• Must be able to pass a background check and hold a valid drivers license.
• Requires regular standing walking between venues and occasional lifting up to 50 lbs.
• Requires evening weekend and holiday availability with on-call hours during the Festival season (MayJune).
• Based on-site in Charleston SC with regular presence at Festival venues.

Compensation & Benefits The salary range for this position is $75000$85000 annually commensurate with experience. Benefits include:

• Comprehensive Medical Dental and Vision Insurance
• 401(k) Retirement Plan with Employer Match
• Generous Time Off: Paid Vacation Days Paid Office Closures (11 Holidays 23 Office Closures)
• Health Savings Account Life & Disability Insurance and an Employee Assistance Program
• Complimentary Festival Performance Admission for Staff and Guest

NOTE: Were accepting and reviewing applications on a rolling basis until weve built a strong pool of qualified candidates so please dont be discouraged if you dont hear from us right away. We appreciate your interest and patience.

Spoleto Festival USA is an equal opportunity employer and committed to diversity in hiring. Spoleto Festival USA does not discriminate in employment on the basis of an individuals race color sex gender identity gender expression genetic information hairstyles or hair texture national origin religion age sexual orientation disability pregnancy parental status marital status military status or any other status protected by federal state or local law. Our greatest strength comes from our ability to come together as unique individuals come as you are and bring the best version of yourself.

Uncertain if you fulfill every requirement Dont let that deter you. We enthusiastically evaluate a wide spectrum of candidates and welcome you to apply. If you need an accommodation to complete the application process please contact us at

Salary Description

$75000$85000 annually

Required Experience:

Director