Senior Manager, Incident Management

Leading a team of Site Reliability Engineers, the full-time Senior Manager, Incident Management will architect business continuity for critical lifecycles while ensuring the resilience and observability of the global SaaS ecosystem in a remote work environment. Key responsibilities Lead, mentor, and grow a team of SREs, fostering a culture of accountability and continuous learning Transition the team from reactive support to proactive engineering, aligning goals with digital transformation initiatives Own the Major Incident Response process and lead Root Cause Analysis to implement actionable improvements Required qualifications 8+ years in SRE, DevOps, or Production Engineering, with 2+ years of people management experience Deep understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations Experience managing enterprise ecosystems such as NetSuite, SAP, or Workday Strong knowledge of Networking, Identity Management, and Endpoint Management Proficiency with monitoring tools like Datadog, Splunk, New Relic, or Prometheus