Patient Registration Specialist

Patient Registration Specialist

Location: Mount Vernon, WA | Position Type: Full Time 0.6 FTE or More | Wage: $23.71 - $34.40 per hour

Position Summary:

Department: Patient Access, Skagit Valley Hospital | Exempt: No | Schedule: Variable

The Patient Registration Specialist is responsible for facilitating patient registration activities, maintaining an organized work area, and ensuring patient confidentiality in compliance with regulatory requirements. The role requires effective communication, problem-solving, and the ability to utilize Microsoft Office and department-specific software applications.

Essential Functions:

• Perform registration procedures in accordance with established guidelines.
• Maintain an organized and orderly work area and mobile workstation.
• Ensure supplies and materials are stocked per established par levels.
• Assure schedules and reports are ready as needed on a daily basis.
• Maintain patient confidentiality in compliance with regulatory requirements.
• Notify appropriate personnel of patient presence in a timely manner.
• Verify insurance eligibility and co-pay information in accordance within established guidelines.
• Obtain appropriate interpreter services in a timely manner.
• Coordinate staffing for sick calls or open shifts following department procedure.
• Prepares/builds patient charts.
• Communicate effectively and cooperatively in the workplace.
• Actively contribute to the achievement of Quality Improvement and Lean Process Improvement activities.
• Complete all mandatory learning requirements in a timely manner.
• Maintain current licensure and/or certification as required.
• Perform assignments in Epic work queues.
• Attend and actively participate in all department, team and/or committee meetings.
• Comply with all Skagit Regional Health, department and location specific policies and procedures.
• Perform other duties as assigned by Supervisor or designee.

Education:

High School diploma or GED required.

Experience/Training:

Minimum one (1) year experience in patient registration or health care front office experience preferred. Patient Registration or Patient Access certification may be substituted for experience.

License/Certifications:

None required.

Other Skills:

Effective verbal, written and interpersonal communication skills required. Must be able to effectively utilize Microsoft Office applications to perform work. Well-developed problem solving and analytical skills required. Must be able to effectively prioritize workload amongst frequent interruptions with competing priorities. Knowledge of patient registration processes in a hospital and clinic environment. Knowledge of medical insurance and verification processes required. Ability to coordinate work schedule with requirements of position (may include overtime and weekend work).

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must frequently lift or move objects weighing over 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.

Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.