Intake & Eligibility Specialist (VIRTUAL)

Job Description

Job Description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

TITLE: Intake & Eligibility Specialist (VIRTUAL)

REPORTS TO: Participant Engagement Manager

LOCATION: Virtual

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking to hire an Intake & Eligibility Specialist who will serve as the first point of contact for jobseekers and community members entering workforce services. This role is responsible for completing intake, determining program eligibility, and ensuring that each participant file contains accurate and complete documentation in accordance with contract requirements. Work is performed under the supervision of the Program Manager.

Your Impact on Career Team's Success:

• Serve as the first point of contact for community members and jobseekers interested in WIOA, TANF, and SNAP workforce services
• Complete intake and eligibility determination for assigned workforce programs
• Collect, verify, and document all required eligibility information in accordance with Federal, State, local, and corporate policies
• Enter data into WIT and process applicants through any participant information system as required
• Maintain accurate individual case files in WIT, assuring each file contains all required eligibility documents and meets compliance requirements
• Schedule appointments and refer eligible participants to the appropriate Career Advisor or program
• Provide clear information to applicants regarding program services, requirements, and next steps
• Follow all policies, procedures, and regulations related to eligibility documentation
• Support orientation sessions and other group presentations for new participants
• Maintain a high level of accuracy and confidentiality in handling participant information
• Complete all required reports within the data management system
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

This position is expected to be 100%Virtual.

To Qualify for This Role, You Must Have:

• High school diploma or equivalent required, with an Associate's or Bachelor's degree or equivalent combination of education and experience preferred
• Strong attention to detail and the ability to follow detailed documentation requirements with accuracy
• Strong communication skills and knowledge about community resources
• Must be computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Excellent interpersonal, time management, customer service, and organizational skills, with strong oral and written communication
• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality
• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Bilingual or multilingual
• Knowledge of WIOA, TANF, and SNAP eligibility requirements
• Strong multitasking abilities and a proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Salary: $48,000 - $52,000/yr

Travel: As Needed

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.