Bilingual Legal Intake Specialist - Personal Injury Law Firm
Ruhmann Law Firm
Job Description
Job Description
Bilingual Legal Intake Specialist – Personal Injury Law Firm
⸻
Responsibilities
• Answer incoming calls from potential clients and gather detailed case information
• Conduct initial screenings for personal injury cases (auto accidents, trucking accidents, slip and falls, etc.)
• Enter case information accurately into the firm’s case management system
• Schedule consultations with attorneys or case managers
• Follow up with potential clients regarding documentation and case information
• Communicate with clients in a professional and compassionate manner
• Assist with intake forms and documentation
• Coordinate with attorneys and staff regarding new cases
⸻
Qualifications
• Bilingual in English and Spanish required
• Previous experience in legal intake, call center, or customer service preferred
• Experience in personal injury law firm intake is a plus
• Strong communication and listening skills
• Excellent organizational and multitasking abilities
• Comfortable handling high call volume
• Basic computer skills and familiarity with office software
⸻
Requirements
• This position requires working in-office. Remote work is not available.
• Professional demeanor and strong client service skills
• Ability to handle confidential and sensitive information
Vacancy posted a month ago
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