Bilingual Legal Intake Specialist - Personal Injury Law Firm

Ruhmann Law Firm

Job Description

Bilingual Legal Intake Specialist – Personal Injury Law Firm

El Paso, TX | Full-Time | In-Office Position (No Remote Work)

About Us

We are a growing personal injury law firm dedicated to helping individuals who have been injured due to negligence. Our firm is committed to providing exceptional legal service and compassionate client care. We are seeking a Bilingual Legal Intake Specialist who can effectively communicate with potential clients and help guide them through the initial stages of the case process.

Position Summary

The Legal Intake Specialist serves as the first point of contact for potential clients contacting the firm. This role gathers case information, evaluates potential claims, and ensures qualified leads are properly documented and scheduled with attorneys.

The ideal candidate is professional, organized, and comfortable speaking with individuals who may be experiencing stressful situations.
⸻
Responsibilities
• Answer incoming calls from potential clients and gather detailed case information
• Conduct initial screenings for personal injury cases (auto accidents, trucking accidents, slip and falls, etc.)
• Enter case information accurately into the firm’s case management system
• Schedule consultations with attorneys or case managers
• Follow up with potential clients regarding documentation and case information
• Communicate with clients in a professional and compassionate manner
• Assist with intake forms and documentation
• Coordinate with attorneys and staff regarding new cases
⸻
Qualifications
• Bilingual in English and Spanish required
• Previous experience in legal intake, call center, or customer service preferred
• Experience in personal injury law firm intake is a plus
• Strong communication and listening skills
• Excellent organizational and multitasking abilities
• Comfortable handling high call volume
• Basic computer skills and familiarity with office software
⸻
Requirements
• This position requires working in-office. Remote work is not available.
• Professional demeanor and strong client service skills
• Ability to handle confidential and sensitive information

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Vacancy posted 26 days ago

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