FOOD & BEVERAGE OUTLET SUPERVISOR

Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Responsibilities Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. Follows established quality assurance procedures to ensure acceptable health department and customer service standards. Responds to guest needs and reports problems to Manager. Assists Manager with administrative duties, as assigned. Assists in conducting pre‑shift meetings to relay pertinent information on assigned shift. Assists in cleaning and reset of F&B Outlet as necessary during assigned shift. Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Requirements Must be at least 21 years of age. High School Diploma or GED; or two years previous customer service experience; or combination of education and experience. Five years’ experience in Food & Beverage preferred, but not required. Previous experience in Food & Beverage desired, but not required. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Must be proficient in Microsoft Outlook programs. Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Manages work procedures and expedites workflow. Provides coaching and counseling to team members. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position. Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position. Obtain and maintain proper Food Handler Certification. Be ServSafe Certified in accordance with WV Health Code Regulations. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. The noise level in the work environment is moderate to loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. #J-18808-Ljbffr