Operations Manager - Valet

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout‑free experiences anywhere you go to make everyday experiences of living, working, and playing remarkable — giving us back our most valuable asset, time. Position Operations Manager – Valet, Full‑time Responsibilities Deliver on Our Promise: Resolve client requests and concerns efficiently, ensuring every interaction meets our high standards. Proactive Communication: Partner with clients to identify and implement operational improvements. Talent Management: Hire, train, and supervise a diverse team, ensuring proper staffing levels to deliver an exceptional customer experience. Revenue & Profitability: Maximize financial performance through revenue development, facility marketing, and budget management. Financial Oversight: Manage accounts payable, payroll, and rigorous cash control procedures. Operational Oversight: Ensure all parking, security, and procurement needs are met to keep the facility running smoothly. Facility Standards: Maintain high cleanliness and maintenance standards across the location. Risk Management: Review damage claims and implement safety programs to prevent reoccurrence. Regulatory Compliance: Enforce all company policies and OSHA laws to ensure a safe work environment. Qualifications Hospitality Expertise: Strong hospitality background, specifically within high‑end luxury environments. Hands‑on Leadership: A "Working Manager" who motivates a diverse team by being actively involved in daily operation. Customer‑First Mindset: Passion for going above and beyond, finding creative ways to solve problems and ensure elite client satisfaction. Language Skills: English required; bilingual preferred. Financial Acumen: Prior experience developing budgets and reviewing P&L statements is a strong plus. Agility: Ability to think on your feet and problem‑solve quickly in a fast‑paced, high‑pressure environment. Tech Savvy: Proficient in Microsoft Office Suite and comfortable learning internal company software. Driver’s License: Valid state‑issued driver’s license with a current address and acceptable driving record (MVR). Location

US-FL‑MIAMI

SP+ is an equal‑opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised their EEO rights. SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. If you are hired, your data may become part of your employee records. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io. Right to Work Poster #J-18808-Ljbffr SP+ (SP Plus)