Senior Manager, Title Operations
$85k - $100kFull-time
LaSalle Network
LaSalle Network is partnering with a leading organization to hire a Senior Manager, Title Operations . This is an exciting opportunity for an experienced operations leader to oversee a large, multi-site team, drive operational performance through data and KPIs, and make a meaningful impact across a multi-state region.
Responsibilities:
Phoebe Gilbert
Senior Recruiter
#LI-PG1
LNOSHR
Responsibilities:
- Lead managers and supervisors across multiple locations
- Oversee approximately 200 employees across the region
- Monitor KPIs, SLAs and operational performance
- Analyze data to identify performance gaps and opportunities
- Drive accountability and operational improvements
- Coach and develop managers and employees
- Lead workflow and process improvement initiatives
- Partner with cross-functional teams to resolve issues
- Support training and development across the region
- Support new processes, systems and automation initiatives
- Strong background in call center, customer operations or another high-volume environment
- 2–5 years of related operations leadership experience
- Experience managing large, multi-site or geographically dispersed teams
- Previous experience leading managers and supervisors
- Experience managing KPIs, SLAs and operational metrics
- Strong analytical and problem-solving skills
- Experience with Power BI, operational dashboards or similar reporting tools
- Experience with an enterprise ERP system such as SAP, Oracle, Workday, Dynamics or similar
- Excellent communication, leadership and organizational skills
- Ability to coach, influence and hold teams accountable
- Ability to adapt to change and implement new processes and systems
- Compensation: $85,000–$100,000 base salary + eligibility to earn discretionary bonus
- Location: Westchester, IL
- Work Model: Hybrid — 3 days onsite / 2 days remote
- Employment Type: Direct Hire
- Benefits: Medical, dental and vision insurance
- Travel: Up to 25%, typically 1–2 trips per month
- Team: Approximately 200 employees with 9–10 direct reports
- Region: Illinois, Indiana, Massachusetts, Michigan, Nebraska, New Jersey, New York, Ohio, Pennsylvania and Wisconsin
Phoebe Gilbert
Senior Recruiter
#LI-PG1
LNOSHR
Vacancy posted 7 days ago
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