Patient Access Scheduler

Job Description

Job Description

About the Role

We are seeking Patient Access Schedulers to join a growing healthcare scheduling team. In this role, you will make a high volume of outbound calls to patients to schedule diagnostic imaging and radiology services across multiple healthcare facilities.

This is an excellent opportunity for someone with healthcare scheduling, patient access, or healthcare call center experience, especially those familiar with Epic.

Responsibilities

• Make a high volume of outbound calls to patients

• Schedule diagnostic imaging appointments, including:

  • MRI

  • CT

  • Ultrasound

  • X-ray

  • Mammography

  • Other radiology services

• Verify patient demographics, insurance information, referrals, and orders

• Assist with insurance authorization requirements

• Provide patients with exam preparation instructions

• Accurately document scheduling activities and patient interactions

• Work assigned scheduling queues and follow up on outstanding appointments

• Support scheduling needs across multiple healthcare facilities

• Provide professional, empathetic service to patients throughout the scheduling process

Qualifications

• Previous healthcare scheduling or healthcare call center experience

• Strong verbal and written communication skills

• Excellent customer service and patient communication skills

• Strong computer and data-entry abilities

• Ability to multitask and prioritize in a high-volume environment

• Comfortable making frequent outbound calls

• Epic scheduling experience highly preferred

• Radiology/imaging scheduling experience is a plus

• Bilingual candidates are encouraged to apply

Schedule

• 8-hour set schedule

• Must be available to work within 8:00 AM-8:00 PM CST

• Some Saturday coverage may be needed

• Candidates must be comfortable supporting facilities across Central and Pacific time zones

Why Consider This Opportunity?

• Remote position

• Work with a large healthcare scheduling operation

• Opportunity to gain experience supporting multiple facilities

• Client-provided equipment

• Potential for contract-to-hire based on business needs and performance

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

\nCompany Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?